Job Summary: We are looking for an attentive Scheduling Assistant with a strong sense of ownership to schedule customer appointments and maintain an updated customer database at Brisanet. Key Highlights: 1. Work culture that respects and values people 2. Collaborative environment that values personal and professional development 3. You are the protagonist of your career! We are seeking a **Scheduling Assistant** to contact customers to schedule appointment dates and times for activation agents, as well as to keep the customer database updated for tracking activations. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Contact customers to schedule appointment dates and times for activation agents; * Confirm and collect customer data; * Maintain an updated customer database for tracking activations; * Monitor the activation team’s schedule to optimize customer visits; * Monitor service-level agreement (SLA) compliance, flagging critical cases to leadership. **Requirements and Qualifications** * Completed high school education; * Proficiency in Google tools (Sheets, Docs); * Customer service experience. **Preferred qualifications:** * Completed or ongoing undergraduate degree; * Advanced knowledge of Google tools (Sheets, Docs). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—i.e., you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health insurance plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a city in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.