We are looking for a **Sales Operator** to proactively or reactively contact customers via online communication channels. Follow customer service scripts, guidelines, and procedures. Present information about the company’s products or services. If you are an attentive professional who delights customers and possess a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Proactively or reactively contact customers via online communication channels; * Present information about the company’s products or services; * Conduct outreach to retain customers seeking cancellation prior to installation; * Perform budget audits; * Create and/or update customer records in systems; * Follow customer service scripts, guidelines, and procedures. **Requirements and Qualifications** * Completed high school education; * Skills in sales techniques, negotiation, and customer retention and prospecting, plus basic computer literacy, customer service knowledge, and Digital Marketing; * Basic Computer Skills. **Preferred (but not mandatory):** * Completed or ongoing undergraduate degree with at least 1 year of sales experience; * Proficiency with Google tools (Sheets, Docs) and MS Office suite (Word, Excel, PowerPoint). **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure — meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via on-site cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from the interior to state capitals**, actively contributing to Brazil’s digital transformation.