Sales Operator

Description

Job Summary: We are looking for an attentive Sales Operator focused on delighting customers through online interactions, following scripts and service procedures, and presenting information about products and services. Key Highlights: 1. Work culture that respects and values people 2. Collaborative environment that values personal and professional development 3. You are the protagonist of your career We are seeking a **Sales Operator** to conduct proactive or reactive customer contact via online channels. Follow customer service scripts / procedures. Present information about the company's products or services. If you are an attentive professional who delights customers and possesses a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Conduct proactive or reactive customer contact via online channels; * Present information about the company's products or services; * Conduct retention calls to prevent cancellations before installation; * Perform budget audits; * Create and/or update customer records in systems; * Follow customer service scripts / procedures. **Requirements and Qualifications** * Completed high school education; * Skills in sales techniques, negotiation techniques, and customer prospecting and retention, plus basic computer knowledge, customer service, and Digital Marketing; * Basic Computer Skills. **Preferred Qualifications:** * Completed or ongoing undergraduate degree with at least 1 year of sales experience; * Familiarity with Google tools (Sheets, Docs) and MS Office suite (Word, Excel, PowerPoint). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment — meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.