Job Summary: A professional responsible for overseeing the patient's journey at the clinic, ensuring excellence in service and satisfaction at every stage. Key Highlights: 1. Ensure patient satisfaction and exceed patient expectations 2. Monitor scheduling to identify improvements in service delivery 3. Promote effective information flow among departments **Responsibilities:** ● Schedule management; ● Ensure comprehensive patient care throughout their entire stay at the clinic; ● Accompany the patient from check-in upon arrival to check-out upon departure; ● Prioritize patient satisfaction and exceed patient expectations; ● Monitor appointment times to identify opportunities for improvement; ● Ensure effective information flow among departments involved in patient care; ● Ensure patient satisfaction reflected in NPS and CSAT scores from reception evaluations. **Experience and Qualifications:** * High school diploma required; * Experience in customer service. * Computer skills \- Microsoft Office suite * Prior experience as a concierge or receptionist. **Benefits:** * Monthly salary: R$ 1722.00 * Flash meal/food allowance; * Fuel allowance or transportation allowance; * Nutritional counseling; * Exclusive discounts on various clinic services; * 14th-month salary; * Performance-based bonuses; * Recognition; * Exclusive discounts with clinic partner suppliers; * Babysitting assistance; **Schedule:** * Schedule: Monday to Thursday, 11:00 AM to 9:00 PM; Friday until 7:00 PM \- Flexible availability required. * Employment type: CLT Job Type: Full\-time Pay: R$1,700\.00 \- R$1,900\.00 per month Work Location: In person