Operations Analyst

Description

Job Summary: We are looking for a dynamic and proactive Operations Analyst to plan, implement, and optimize user engagement strategies, with a focus on financial efficiency and sustainable growth. Key Highlights: 1. Define and execute operational strategies focused on financial efficiency 2. Monitor campaign performance and report results 3. Build data analyses and generate insights about user profiles Company Overview: If technology exists for you to improve life’s journey, it does for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing what they love, embracing diversity to create and share even the paths we (still!) don’t yet know. We work to generate value—not only for our users but, above all, for the communities we serve and society as a whole—making people’s lives better through services that simplify daily life—whether mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions every day, since 2018 we have been part of DiDi Global Inc., the world’s largest ride-hailing and transportation technology platform. We pioneered innovative solutions born in Brazil that scale globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or refining our existing solutions, we embrace challenges that give us butterflies in our stomach—and that’s why we work at a fast pace, with respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives, learning together, failing fast, learning, and adjusting our path to build solutions that deliver even better outcomes. #LI-Hybrid Team Overview: We are seeking a dynamic and proactive Operations Analyst who combines analytical skills with strong execution capability. In this role, you will play a pivotal part in planning, implementing, and optimizing user engagement strategies while monitoring the performance and efficiency of these initiatives. If you possess a startup mindset, constantly seek ways to create value and optimize processes, enjoy challenges, and aren’t afraid to roll up your sleeves, you’re the right person for our team! Role Responsibilities: * Define and execute operational strategies, focusing on financial efficiency and sustainable growth. * Operationalize operations campaigns within our systems to achieve monthly targets. * Monitor campaign performance and report key results to the team clearly and objectively. * Build data analyses to understand user quality and generate insights about their profiles. * Propose, structure, and conduct tests and experiments aimed at optimizing costs and increasing user retention, promoting continuous improvement of strategy. Role Qualifications: * Hands-on profile, willing to directly engage in executing strategies and campaigns. * Data orientation and critical thinking to transform insights into concrete actions that drive growth. * Familiarity with data analysis tools such as SQL, Excel, and Google Sheets. * Willingness to learn and deepen knowledge of new tools and strategies. * Excellent communication skills, both oral and written. Intermediate or advanced English. * Advanced English for communication with teams in China. EEO Statement: * We Deliver Value to Users — We exist to do our best for our users and innovate to stay ahead. We seek balance among experience, efficiency, and growth, always prioritizing safety. * We Are Data-Driven — We believe in data-informed decision-making. Through numbers, we strategically navigate our business. * We Are Owners and Results-Focused — We go beyond personal interests to focus on what is best for DiDi. We always deliver on our commitments and pursue excellence in execution, setting high standards and giving our utmost in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and always row with respect, empathy, and trust in one another. We listen to everyone’s opinions before making decisions, and when we decide, we fulfill our commitments together—even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, listen to all voices, and always do what is right. * We Develop One Another — Our growth comes from the constant adventure of stepping outside our comfort zones. We accept challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we develop ourselves and help those around us grow too, raising our collective bar. * We Work with Passion & Fun — We are utterly passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We are resilient, unafraid to face challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity is inclusion, equality, and respect. We believe diversity fosters a more creative and energetic environment, so we celebrate differences and ensure everyone can be their authentic selves. **Diversity and Inclusion** Diversity is not a vision of the future or a wish for something we hope to achieve someday—it is a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to support this, we have the governance of the Diversity Committee, working alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our already-written journey, still with much ground left to cover. I acknowledge that, before submitting this application, I have read and accepted the Candidate Privacy Notice, available at https://careers.didiglobal.com/terms