IT Analyst

Description

**Work Model:** On-site **Location:** São Paulo/SP **Employment Type:** CLT **About the Opportunity** We are seeking a proactive, dynamic **IT Analyst** with solid experience to join our Technology team. You will be responsible for ensuring the stability of our infrastructure, protecting corporate information security, and delivering excellent technical support to our employees. If you possess analytical thinking, a solutions-oriented mindset, and a passion for technology, this role is for you. **Key Responsibilities and Activities** * **Technical Support and Help Desk**: Provide Level 2 and Level 3 (on-site and remote) support to resolve hardware, software, and corporate system incidents. * **Infrastructure Management**: Monitor, configure, and maintain servers, switches, routers, Wi-Fi networks, internet links, and structured cabling. * **Information Security**: Administer firewalls, antivirus tools, access control policies (Active Directory/EDR), and ensure execution and testing of backup routines. * **Asset Management**: Maintain inventory of hardware and software licenses, and handle provisioning and configuration of equipment for new employees. * **Continuous Improvement**: Identify technological bottlenecks, propose infrastructure improvements, and document IT processes, manuals, and internal policies. **Mandatory Requirements** * **Education**: Completed Bachelor’s degree in Computer Science, Computer Engineering, Systems Analysis and Development, Computer Networks, or related fields. * **Experience**: Solid prior experience in technical support, network administration, and infrastructure management. * **Systems and Networks**: Proficiency in Windows Server environments, Active Directory, TCP/IP networking, DNS, DHCP, and routing. * **Security**: Practical experience managing firewalls, backup tools (cloud or physical), and endpoint security. **Preferred Qualifications (Will be considered as additional strengths)** * Active technical certifications (e.g., ITIL, CCNA, CompTIA Security+, Microsoft Certified). * Experience administering cloud environments (AWS, Azure, or Google Cloud). * Knowledge of TOTVS RM ERP system. **Desired Behavioral Profile** * Excellent verbal and written communication skills for end-user support. * Ability to organize and prioritize tickets based on criticality. * Analytical mindset for in-depth investigation and resolution of complex problems. Resilience and ability to work effectively in a team. Compensation: R$4.000,00 – R$4.500,00 per month Benefits: * Commercial agreements and discounts * Life insurance * Transportation allowance Work Location: On-site