Internal Support Analyst

Description

Job Summary: We are looking for an Internal Support Analyst passionate about technology, who enjoys solving problems and wants to work in a collaborative environment to strengthen our IT team. Key Highlights: 1. Technical support to employees and resolution of prioritized tickets. 2. Email account management and liaison with the development team. 3. Basic manipulation of SQL and MongoDB databases, and equipment management. We are seeking an **Internal Support Analyst** to strengthen our IT team! If you are passionate about technology, enjoy solving problems, and want to work in a collaborative environment, this opportunity is for you. **Main Responsibilities:** * **Ticket handling and resolution:** Providing technical support to employees via phone, chat, and remote access tools (SSH, RDP, AnyDesk, TeamViewer), prioritizing based on criticality. * **Email account management:** Creating, configuring, and maintaining accounts within the company domain, ensuring security and proper functionality. * **Ticket liaison:** Acting as the bridge between end users and the development team to ensure prompt resolution of technical requests. * **Database operations:** Performing simple queries and basic manipulation in SQL databases (MySQL, PostgreSQL, SQL Server) and MongoDB. * **Equipment management:** Installing, configuring, and maintaining company computers, laptops, and devices. * **Documentation:** Recording procedures and applied solutions, and creating manuals to facilitate daily operations. * **Continuous improvement:** Supporting process evolution and collaborating with various departments across the company. **Technical Requirements:** * Basic knowledge of **Linux (Ubuntu)**: commands, logs, and services. * Basic knowledge of **networking** (ping, traceroute, DNS, DHCP, IPs). * Experience with remote access tools (SSH, RDP, AnyDesk, TeamViewer). * Ability to read and execute simple queries in **SQL databases** (MySQL, PostgreSQL, or SQL Server). * Ability to read data from **MongoDB**. **Preferred Qualifications:** * Intermediate/advanced database knowledge. * Basic programming or scripting concepts. * Prior experience in technical support or service desk.