Infrastructure and Support Analyst

Description

As an **Infrastructure and Support Analyst** at Montreal, you will be part of one of the best technology companies in Brazil. Our journey began more than thirty years ago with a small engineering team passionate about innovation. In 1986, visionary people made a commitment to technology and its ability to transform the world. That would be just the beginning of a journey that made us a solid reference in the market and one of the best companies to work for. **Responsibilities and attributes** * Ensure high availability of network and server infrastructure; * Manage access and identities with a focus on security, and act as an advanced level of support (L2/L3\), in addition to developing small automations for optimization of area routines; * Administer and monitor Windows server infrastructure and corporate network (LAN/WAN/Wi\-Fi); * Manage accounts, permissions, and access through Active Directory and LDAP/ITIM tools; * Provide advanced-level technical support to users, solving high-complexity problems; * Develop scripts to automate repetitive tasks and backup/maintenance routines; * Monitor information security at the endpoint and on the network, mitigating vulnerabilities; * Support the planning and execution of cabling and physical/logical infrastructure improvements. **Requirements and qualifications** * Advanced Microcomputing: Complex diagnosis of hardware and software, desktop operating systems (Windows/Linux), and productivity tools. * Windows Servers: Installation, configuration, administration, and maintenance of Windows Server environments. * Identity and Access Management: Proficiency in Active Directory (AD), LDAP, and identity governance tools (such as ITIM / IBM Security Verify Governance or similar). * Network Infrastructure: Solid knowledge in switch configuration, routing, network protocols (TCP/IP, DNS, DHCP, VPN), structured cabling, and corporate Wireless environments. * Cybersecurity: Application of security best practices, patch management, firewalls, endpoint protection, and basic incident response. * Intermediate Programming: Ability to create automation scripts (PowerShell, Python, or Bash) for IT process optimization. * User Support: Experience with consultative service, ticket management (SLA), and specialized technical support. **Differentiators (Desirable)** * Microsoft Certifications (AZ\-104, MS\-900, or similar). * Network Certifications (CCNA) or Security (CompTIA Security\+). * Knowledge of best practice frameworks (ITIL / COBIT). * Google technology certifications **Additional information** * PJ\|Home office role; * Must work with own equipment; * Hiring modality Ltda/ME; In a continuous construction, we promote an environment of collaboration, respect, and ease. **We invest in talent development** and the implementation of practices that optimize and connect different technological and innovative aspects.