Customer Service Team Assistant

Description

Job Summary: Providing customer service and guidance on operational, administrative, and regulatory processes, clarifying doubts and sharing best practices. Key Highlights: 1. Clarification of doubts and support in problem resolution 2. Registration and updating of customer interactions in internal systems 3. Contribution to continuous improvement of customer service Provide customer service and guidance on operational, administrative, and regulatory processes through official communication channels; clarify doubts and share best practices. **Detailed Description** * Clarify doubts related to administrative, financial, regulatory, and operational processes. * Support problem resolution by following established manuals, protocols, and workflows. * Register and update customer interactions in internal systems, ensuring traceability and interaction history. * Route complex requests to the responsible departments. * Contribute to continuous improvement of customer service by suggesting adjustments to processes, support materials, and communication workflows. * Disseminate best practices, reinforcing compliance with franchisor requirements. * Ethical Conduct: Report to your immediate supervisor any signs of questionable conduct identified within the department or clinics, supporting necessary corrective actions. * Information Security: Comply with and promote Information Security Policies in accordance with LGPD, using authorized access credentials and provided technological devices correctly, ensuring data integrity and minimizing risks. Minimum Education: High School (Secondary Education) * Life insurance * Quick massage * Birthday day off * Refuturiza e-learning course platform * Meal allowance/food voucher of BRL 31.00 per working day and during vacation * Commuter pass * Gympass/Wellhub * Vacation bonus * Psychotherapy: monthly voucher for up to 6 sessions via telemedicine or in-person at one of our locations * Workplace gymnastics * Maternity kit for pregnant employees * No dress code * Daycare assistance for mothers with children up to 12 months old * SESC partnership * "Cartão de Todos" (All-in-One Card) * Unimed health insurance with co-payment monthly fee * Fresh fruits daily