Customer Service Supervisor - Perdizes, SP

Description

Job Summary: Esportes Gaming Brasil Group is seeking a Customer Service Supervisor to strengthen its Customer Service team, developing high-performance teams in a dynamic and innovative environment. Key Highlights: 1. Work in a dynamic, innovative, and results-driven environment 2. Be part of a constantly growing entertainment market 3. Develop high-performance customer service teams The **Esportes Gaming Brasil Group**, which brings together brands such as **Esportes da Sorte, Onabet, and Lottu**, is experiencing rapid expansion! We are looking for a **Customer Service Supervisor** to strengthen our Customer Service team, contributing to the development of **high-performance teams** in a **dynamic, innovative, and results-driven environment**. If you are **driven by challenges**, passionate about the **entertainment** industry, and eager to join a **constantly growing market**, this opportunity is for you! **Responsibilities and Duties** * Supervise the customer service team, ensuring quality, efficiency, and achievement of targets; * Take ownership of and resolve critical cases, guaranteeing an improved customer experience; * Monitor performance metrics, KPIs, and implement strategic improvements; * Ensure compliance with internal processes, including fraud prevention and transaction security; * Provide feedback, track performance, and foster a motivating work environment; **Requirements and Qualifications** * Completed undergraduate degree; * Leadership skills, problem-solving ability, and proficiency in metric analysis; * Knowledge of **Excel**; * Strong written and verbal communication skills, with clarity and conciseness. Prior experience in Customer Service Supervision and/or the iGaming industry is a plus. * **Additional Information** ***Check out our benefits:*** ---------------------------------- * SulAmérica Health Insurance * SulAmérica Dental Insurance * Caju Flex Meal/Voucher Card * Transportation Voucher * Wellhub (Gympass) * Birthday Day Off * Access to Conexa Saúde for emotional and nutritional support We are the Esportes Gaming Brasil Group. We create unique **entertainment** experiences, bringing more **fun** into people's lives. This purpose connects us with our biggest bet — our customer — and also serves as the foundation for our greatest achievements: **today, we are one of Brazil’s largest betting groups.** We are built by people and for people. We continuously seek new technologies, innovative approaches, and deliver **human-centered, personalized service**, always committed to delivering the best experience for our users. **24 hours a day, 7 days a week.** We are always ON when it comes to our customers: **that’s our greatest differentiator**.