Customer Service Representative

Description

ALLOS is a brand with a strong heritage—nearly 50 years of experience transforming the retail market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust that define our history. The new brand emerged ready for the future, born from the merger between Aliansce Sonae and brMalls in 2023\. Yet, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, establishing itself as the leader in shopping center management in Brazil, operating 32 centers. In 2006, brMalls was founded, building a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues—and we are ready to create moments that transform and impact people’s lives, forging connections and opportunities. **Responsibilities and Duties** * Customer service; * Lost and found management; * System updates; * Incident tracking; * Ticket creation. **Requirements and Qualifications** * Completed high school education; * Basic Office software proficiency; * Prior customer service experience is a plus. **Additional Information** What We Offer You * Meal/food allowance; * Transportation allowance/parking; * Health insurance; * Dental insurance; * Life insurance; * Wellhub; * EduPass; * Birthday Day Off; * Wellz (psychosocial support service); * Saber Online (internal learning platform); * Annual bonus; **Work Location:** Shopping Vila Velha \- Vila Velha \- ES **Work Model:** 12x36 shift \- 10:00 AM to 10:00 PM **Work Schedule:** In-person We exist to connect people with what matters—serving and delighting every day while creating transformative moments. In a world of constant evolution, we emerge as a powerful force for transformation—a legacy built on 50 years of experience that reshaped retail in Brazil and solidified a trajectory of excellence and trust, positioning us as a market leader with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We craft physical and digital experiences that transcend consumer expectations and generate positive societal impact—with a long-term vision and sustainable outcomes for retailers and partners. Click here for more information about how ALLOS processes your personal data as a job applicant. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees, regardless of role or hierarchy, to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN\+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be cautious of job offers requesting payment for courses, fees, or materials.