Customer Service Assistant I

Description

Job Summary: Professional to join the Billing team, handling bill revisions and cancellations as well as pend-list management in a dynamic and challenging environment. Key Highlights: 1. Dynamic and challenging environment 2. Transforming lives and connecting people to a better future 3. Growth opportunities Professional to join our Billing team, working on the billing process. The professional will be responsible for bill revisions and cancellations as well as pend\-list management. This is the ideal place for those seeking professional growth in a dynamic and challenging environment. \*\*\* Sabesp (Basic Sanitation Company of the State of São Paulo) is responsible for water supply and sewage collection and treatment across 377 municipalities in São Paulo state, serving 28 million people. **It is one of the world's largest environmental sanitation companies and the largest in Brazil.** The Company aims to advance five decades in five years, expanding access to drinking water and basic sanitation for millions of people. Its commitment is to anticipate by four years the targets established by Brazil’s Sanitation Legal Framework, thereby planning to deliver **dignity, health, and sustainable development** to millions of Brazilians while preserving natural resources for future generations. Here, our essence is transforming lives. Our purpose is to connect people to a better future by delivering essential services with excellence and commitment to health and the environment. We dream big: we aim to become a global leader in basic sanitation, driving a more sustainable society and generating robust, long-term value for our shareholders. Our culture comes alive when we deliver purpose-driven results, care for the customer in every detail, think and act like owners, recognize those who make things happen, collaborate with trust and transparency, and remain consistently guided by ethics and safety. This is the Sabesp way—to transform the present and prepare the future. We value care and the well-being of our employees, providing a welcoming and dynamic work environment. With infrastructure designed to support and motivate our teams, the Company reinforces its commitment to this transformation journey. **Responsibilities and Duties** * Perform operational and system-based activities related to monthly billing, ensuring accurate invoice generation according to current commercial, tariff, and regulatory rules. * Conduct re-billing, value adjustments, and reviews. * Monitor pend\-list * Handle account revisions, including value adjustments, re-billing due to meter reading errors, registration updates, and debt cancellations. **Requirements and Qualifications** * Completed high school education. * National Driver’s License (CNH) preferred. **Additional Information** * Medical Assistance * Private Pension Plan * Meal Voucher (VR) and Food Voucher (VA) * Transportation Voucher * Christmas Basket * Additional Vacation Bonus * Birthday Day Off * Extended Maternity Leave * Extended Paternity Leave * Daycare Assistance for Mothers and Fathers * Wellhub Agreement (Gympass) * Profit-Sharing Program – PPR New Sabesp is far more than a sanitation company. We are a force that powers cities, delivers quality of life to millions, and truly makes a difference! We continuously innovate to ensure water supply and sewage collection for 375 municipalities across all regions of São Paulo state. But we won’t stop there! We will accelerate universal access to water and sewage services, anticipating by four years the targets set for 2033\. And what makes all this possible? People! New Sabesp is undergoing transformation with ambitious goals, transparent principles, and a passionate team. We are embarking on a new phase, with a renewed vision for the future. And every great future begins with a dream. More agile, more modern, and offering even more growth opportunities for those who want to be part of this transformation. At New Sabesp, you’ll find innovation, real impact, and an environment where your ideas and energy truly make a difference. If you seek purpose-driven work and the chance to transform lives, this is where you belong! **\#Let’sTransform! \#JoinSabesp!**