Customer Service Assistant I

Description

Job Summary: Professional to join the Billing team, responsible for invoice adjustments and cancellations, and pend-list management in a dynamic environment. Key Highlights: 1. Professional growth in a dynamic and challenging environment 2. Transforming lives through essential services and excellence 3. A welcoming and dynamic work environment Professional to join our Billing team, working on the process. The professional will be responsible for invoice adjustments and cancellations, and pend\-list management. This is the ideal place for those seeking professional growth in a dynamic and challenging environment. \*\*\* Sabesp (Basic Sanitation Company of the State of São Paulo) is responsible for water supply and sewage collection and treatment in 377 municipalities in São Paulo state, serving 28 million people. **It is one of the largest environmental sanitation companies in the world and the largest in Brazil.** The Company will advance five decades in five years, expanding access to drinking water and basic sanitation for millions of people. Its commitment is to anticipate by four years the targets established by Brazil’s Sanitation Legal Framework, thereby aiming to provide **dignity, health, and sustainable development** for millions of Brazilians while preserving natural resources for future generations. Here, our essence is transforming lives. Our purpose is to connect people to a better future by delivering essential services with excellence and commitment to health and the environment. We dream big: we aim to become a global leader in basic sanitation, driving a more sustainable society and generating robust, long-term value for our shareholders. Our culture comes alive when we deliver purpose-driven results, care for the customer in every detail, think and act like owners, recognize those who make things happen, collaborate with trust and transparency, and always follow ethics and safety. This is the Sabesp way — transforming the present and preparing the future. We value the care and well-being of our employees, providing a welcoming and dynamic work environment. With infrastructure prepared to support and encourage our teams, the Company reinforces its commitment to this transformation journey. **Responsibilities and Duties** * Perform operational and system-related activities for monthly billing, ensuring correct invoice generation according to current commercial, tariff, and regulatory rules. * Perform re-billing, value adjustments, and reviews. * Monitor pend\-list * Handle account adjustments, including value adjustments, re-billing due to meter reading errors, registration changes, and debt cancellations. **Requirements and Qualifications** * Completed high school education. * Desired: National Driver’s License (CNH) **Additional Information** * Medical Assistance * Private Pension Plan * Meal Voucher (VR) and Food Voucher (VA) * Transportation Voucher * Christmas Basket * Additional Vacation Bonus * Birthday Day Off * Extended Maternity Leave * Extended Paternity Leave * Childcare Assistance for Mothers and Fathers * Wellhub Agreement (Gympass) * Profit-Sharing Program – PPR The new Sabesp is much more than a sanitation company. We are a force that moves cities, brings quality of life to millions of people, and truly makes a difference! Continuously, we innovate to ensure water supply and sewage collection for 375 municipalities across all regions of São Paulo state. But we don’t stop there! We will accelerate universal access to water and sewage services, anticipating by four years the targets set for 2033\. And what makes all this possible? People! The new Sabesp is transforming with ambitious goals, transparent principles, and a passionate team. We are beginning a new phase, with a fresh perspective on the future. And every great future starts with a dream. More agile, more modern, and offering even more growth opportunities for those who want to be part of this transformation. At the new Sabesp, you’ll find innovation, real impact, and an environment where your ideas and energy truly make a difference. If you seek purpose-driven work and the chance to transform lives, this is your place! **\#Let’sTransform! \#JoinSabesp!**