Description: * Minimum age: 18 years; * Minimum education: Completed high school; * Excel: Basic level. * Assist in monitoring incoming and outgoing calls, managing call flow; * Assist in controlling operational idle time; * Monitor the correct number of logged-in operators, the percentage of service level delivered correctly for inbound calls, the number of outbound calls made according to defined targets, and other parameters affecting operational productivity; * Assist in tracking Skips, reallocating minors across campaigns according to strategies jointly defined with Planning and departmental coordination; * Execute actions within assigned processes/activities to achieve intended goals/objectives. 2512060202191906916