Cashier

Description

Job Summary: The professional will be responsible for following cash-handling procedures and delivering excellent customer service in alignment with Sephora’s guidelines. Key Highlights: 1. Provide customer service in accordance with Sephora procedures. 2. Maintain store and checkout area organization and cleanliness. 3. Work collaboratively as a team with ethics and proactivity. **JOB MISSION** Follow all cash-handling procedures and related protocols, and deliver customer service in accordance with Sephora procedures. **MAIN RESPONSIBILITIES** **In-Store / Customer Service** * Adhere to all Sephora customer service policies and standards; * Greet and serve all customers enthusiastically and in accordance with Sephora service procedures; * Recognize and respect colleagues’ contributions; * Contribute to a pleasant and organized work environment; * Complete transactions accurately and efficiently (including gift wrapping); * Handle returns/exchanges in a positive manner; * Engage customers in appropriate conversation during transaction completion; * Provide basic store and product information to customers as needed; * Encourage customers to participate in satisfaction surveys; * Act as a productive and motivated member of the store team; * Follow the LVMH Group Code of Ethics and Conduct. **Store Presentation** * Remain aware of Sephora’s product promotion concepts at all times; * Maintain cleanliness and organization standards in the checkout area; * Assist in maintaining backstage standards: stockroom, cabinets, kitchen, restrooms, etc. **Operations** * Execute and comply with all Sephora policies and procedures; * Strive for excellence within your functional area; * Participate in supply control (packaging materials, bags, gifts, labels, etc.); * Complete all tasks required for your assigned role quickly and accurately; * Contribute to maintaining store safety standards; * Communicate departmental needs to the Supervisor; * Ensure compliance with sampling policies and procedures; * Stay informed about special events and in-store merchandise promotions; * Assist in reducing company expenses without compromising service or standards; * Perform daily cashier and operational duties: * Returns/exchanges; * Communication of supply replenishment needs; * Price adjustments\*; * Cash drawer opening procedures; * Cancellations\*; * Cash drawer closing procedures; * Employee transactions\*; * Package products appropriately; * Must be approved by the Store Manager or Supervisor. **Training** * Complete all My Sephora Learning trainings; * Seek additional training when necessary; * Assist in onboarding new cashiers. **REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES** **Experience** * Prior cashier experience preferred; **Qualifications** **Required Knowledge and Skills** * Customer service, communication, and organizational skills; * Logical reasoning; * Experience handling cash/operating a register — preferred; * Basic computer literacy — preferred. **Education Level** * High school diploma or equivalent. **Job Requirements** * Communicate clearly and verbally with customers and colleagues; * Operate the point-of-sale system; * Demonstrate availability and flexibility; * Comply with the dress code; * Deliver consistent and reliable service. **Competencies** * Teamwork; * Commitment and proactivity; * Willingness to learn; * Professional ethics and values aligned with Sephora.