Backup Customer Service Representative

Description

Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying questions, and resolving issues—requiring strong communication skills, proactivity, and empathy. Key Highlights: 1. In-person, telephone, and email customer service 2. Recording of complaints, suggestions, and compliments 3. Efficient resolution of problems and conflicts **Job Description:** ---------------------- The Customer Service Representative is responsible for providing customer service, delivering information, clarifying questions, and resolving issues. The professional must possess communication skills, be proactive, and demonstrate empathy to handle various situations. Serve customers in person, by telephone, or via e\-mail, providing information about products and services. Record customer complaints, suggestions, and compliments. Resolve problems and conflicts efficiently and courteously. Participate in training programs to improve customer service. Follow company policies and procedures to ensure service safety and quality. Maintain a clean and organized workplace. **Essential Requirements:** ------------------------------ * Completed high school education * Minimum age of 18 years * Availability to travel **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $1,714\.20 **Benefits:** --------------- Meal allowance: R$ 452.32 Health and dental insurance University partnerships Sesc membership benefits **Work Location:** ---------------------- ARACATI **Working Hours:** ------------------------ 7:00 AM to 5:00 PM, Monday to Thursday; Friday 7:00 AM to 4:00 PM