External Commercial Assistant

Description

Job Summary: We are seeking an External Commercial Assistant to provide in-store customer service, with a focus on humanized support and negotiation, performing field activities with ethics and strong communication skills. Key Highlights: 1. Field operations focused on negotiation and humanized support 2. Welcoming and dynamic work environment 3. Real impact and innovation to transform lives We seek professionals to work as External Commercial Assistants, operating in customer service at service stores. This professional will be responsible for delivering support with a humanized approach and negotiation focus. The role requires fieldwork at stores, strong communication skills, emotional balance, and ethical conduct. \*\*\* Sabesp (Companhia de Saneamento Básico do Estado de São Paulo) is responsible for water supply and sewage collection and treatment across 377 municipalities in São Paulo State, serving 28 million people. **It is one of the largest sanitation companies in the world and the largest in Brazil.** The Company will advance five decades in five years, expanding access to clean water and basic sanitation for millions of people. Its commitment is to anticipate by four years the targets established by Brazil’s Sanitation Legal Framework, thereby aiming to deliver **dignity, health, and sustainable development** to millions of Brazilians while preserving natural resources for future generations. Here, our essence is transforming lives. Our purpose is to connect people to a better future by delivering essential services with excellence and commitment to health and the environment. We dream big: we aim to become a global leader in basic sanitation, driving a more sustainable society and generating robust, lasting value for our shareholders. Our culture comes alive when we deliver purpose-driven results, care for customers in every detail, think and act like owners, recognize those who make things happen, collaborate with trust and transparency, and remain consistently guided by ethics and safety. This is the Sabesp way — transforming the present and preparing the future. We value the care and well-being of our employees, providing a welcoming and dynamic work environment. With infrastructure designed to support and empower our teams, the Company reinforces its commitment to this transformation journey. **Responsibilities and Duties** * Conduct inspections and audits at stores to ensure service compliance and adherence to regulations. * Prepare technical reports and checklists documenting performed activities. * Drive company vehicles to carry out assigned duties; a Brazilian National Driver’s License (CNH) is a desirable or mandatory requirement for this position. * Ensure continuity and quality of services provided, preventing operational and legal risks. * Record all performed activities—including dates, times, addresses, and relevant information regarding service interruptions and reconnections—in the Company’s internal system. * Report incidents to supervision. * Act professionally and courteously, ensuring a positive corporate image with customers. **Requirements and Qualifications** **REQUIRED BEHAVIORAL COMPETENCIES** * Ability to communicate clearly and concisely, with strong negotiation skills; * Proactivity and ability to effectively resolve demands; * Adaptability to change and new demands; * Teamwork capability; * Assertiveness and agility. **REQUIREMENTS AND QUALIFICATIONS** * Completed high school education * Knowledge of Quality Criteria – Customer Service; * Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). . Brazilian National Driver’s License (CNH) **Additional Information** * Medical Assistance * Private Pension Plan * Meal Allowance (VR) and Food Allowance (VA) * Transportation Allowance * Christmas Basket * Birthday Day Off * Extended Maternity and Paternity Leave * Daycare Assistance for Mothers and Fathers * Wellhub Agreement (Gympass) * Profit-Sharing Program – PPR New Sabesp is far more than a sanitation company. We are a force that powers cities, delivers quality of life to millions, and truly makes a difference! Continuously, we innovate to guarantee water supply and sewage collection for 375 municipalities across all regions of São Paulo State. But we don’t stop there! We will accelerate universalization of water and sewage services, advancing by four years the targets set for 2033\. And what makes all this possible? People! New Sabesp is transforming with ambitious goals, transparent principles, and a team passionate about its work. We are embarking on a new phase, with a renewed vision for the future. And every great future begins with a dream. More agile, more modern, and offering even greater growth opportunities for those eager to be part of this transformation. At New Sabesp, you’ll find innovation, real impact, and an environment where your ideas and energy truly matter. If you seek purpose-driven work and the chance to transform lives, this is your place! **\#Let’sTransform! \#JoinSabesp!**