Administrative Assistant - Rede D'Or

Description

Job Summary: Assist the customer service team leader with performance metrics, serve patients, perform registrations, track requests, and schedule appointments while staying updated on health insurance plans and medical examinations. Key Highlights: 1. Support the customer service team leader in various activities 2. Handle direct patient service and appointment scheduling 3. Stay updated on health insurance plans and medical examinations ###### **Brasília, DF****The company accepts applications from Brasília and nearby cities** ###### **Assistant/** **Operational** ###### **To be determined** ###### **CLT employment regime** **Job Details** -------------------- Requirements: * Education: Completed high school; * Relevant work experience. Responsibilities: Assist the customer service team leader with monthly performance metrics for the DF regional Concierge team; Serve patients by identifying service category, payment method, and type of examination; inform and guide them regarding procedures required for each category (health insurance or private); Track active lead generation requests via PHONE or WHATSAPP for regional units; Register patients fully in the system, including: CPF (Brazilian individual taxpayer registry), full name, date of birth, health insurance plan, health insurance card number, e-mail, phone numbers, and address; Conduct rounds within the department to proactively approach patients, answer questions, and provide guidance; Public service (scheduling consultations and examinations, checking in patients at reception, etc.) and telephone service (contacting patients to inform them about upcoming consultations and scheduling as needed); Stay informed and up-to-date on health insurance plans and types of examinations to properly advise customers; Schedule and reschedule appointments as necessary; Support the customer service team leader in handling regional ombudsman matters and other duties relevant to the position. Additional Information: * Work location: Asa Norte, Brasília/DF; * Work schedule: Monday to Friday, 8:00 AM to 6:00 PM; * **Availability for training.** **Requirements** -------------- ### **Minimum Education** Completed High School (Secondary Education) **Benefits** -------------- Medical assistance Dental assistance Partnership agreements with companies Cafeteria Life insurance Meal voucher Transportation voucher Product discounts Food allowance ### **About Rede D'Or** Founded in 1977 as “Cardiolab”, it currently operates 75 owned hospitals and 3 managed hospitals, as well as 55 oncology clinics across the states of RJ, SP, MG, PE, BA, MA, SE, CE, AL, PB, PR, MS, PA, and DF. It manages multiple brands, with stronger presence in Rio de Janeiro under the “D’Or” brand; in São Paulo under “São Luiz”; in Pernambuco under “Esperança”; in the Federal District under “Santa Luzia” and “Santa Helena”; in Maranhão under "UDI"; in Bahia under "São Rafael"; in Sergipe under "São Lucas"; in Paraná under “Santa Cruz”; in Minas Gerais under “Biocor”; in Mato Grosso do Sul under "Proncor"; in Paraíba under “Nossa Senhora das Neves”; in Ceará under “São Carlos”; and the premium brand "Star" in RJ, SP, and DF. On December 23, 2022, Rede D’Or significantly strengthened its value proposition through the business combination with SulAmérica—the largest insurance company in Brazil and one of the country’s leading healthcare operators. Operating across health and dental insurance, life and personal accident insurance, asset management, and private pension, SulAmérica employs over 4,000 people and serves more than 7 million customers nationwide. We believe in our responsibility to contribute toward a fairer, more inclusive society with equal opportunities; therefore, all our job openings are open to individuals from diverse backgrounds and circumstances, including persons with disabilities. If you are a qualified professional, innovative-minded, and aligned with the latest developments in your field, join our team. We offer more than jobs—we offer opportunities for you to make a difference.