Job Summary: The professional will provide assistance and guidance to airport users, monitor terminal conditions, and interact with various partners to ensure smooth operations and high-quality service. Key Highlights: 1. Promotes improvement in people's quality of life through mobility. 2. Diverse and inclusive culture, valuing all individuals. 3. Professional development and career advancement. **Want to advance your career at Motiva?** **** Motiva is the right place for your talent, where you can choose the path you wish to follow alongside a company that promotes improvement in people's quality of life through mobility. **We are committed to building an increasingly diverse culture and value the inclusion of all individuals regardless of race, ethnicity, religion, age, gender identity, sexual orientation, or disability, fostering an inclusive environment with equitable opportunities.** **Responsibilities and Duties** Provide assistance to airport users, ensuring guidance, information about services, and support for persons with special needs (PNAEs) and authorities. Monitor passenger terminal conditions (cleanliness, organization, signage, baggage carts, parking, etc.), identify non-conformities, and propose improvements. Oversee third-party contracts related to the area (e.g., cleaning, baggage cart handling). Interact with airlines, public agencies, service providers, and other stakeholders to ensure appropriate passenger flow and service quality. Execute Lost & Found department procedures. Prepare customer service reports and submit them to leadership. Monitor and safeguard airport assets, ensuring proper maintenance and usage. Comply with health, safety, hygiene, environmental, and compliance regulations. Perform other related tasks as directed by leadership. **Requirements and Qualifications** **What We Expect From You:** High school diploma; Customer service experience; Basic computer skills (Microsoft Office: Word, Excel, PowerPoint). **You Stand Out If You Have:** Knowledge of airport operations. **Additional Information** By joining our integrated team, you will become part of a company operating in **13 states** across Brazil, enabling thousands of people daily to move safely and efficiently—offering comprehensive mobility solutions that generate positive societal impact. Here, you will find numerous benefits supporting your professional growth and accelerating your career. **Check out the benefits we offer:** Medical and Hospital Assistance; Dental Assistance; Life Insurance; Meal or Food Allowance; Transportation Allowance or On-site Parking; Private Pension Plan; Extended Leave: 180 days maternity leave and 20 days paternity leave; Childcare Assistance; Wellhub (Gympass); Birthday Day Off; PLR (Profit Sharing or Results-Based Bonus); Flexible working hours policy, and much more! **Want to improve people's lives through mobility and help us reach even further? Then bring your talent to Motiva.** **Motiva is built by people passionate about contributing to our purpose: improving people's lives through mobility.** We are a leader in mobility infrastructure in Brazil, focusing on sustainable value creation and enhancing people's lives through mobility. Our operations span mobility infrastructure services, including highway, rail, and airport concessions. We have over 16,000 employees responsible for managing and maintaining 4,475 km of highways, used daily by approximately 2 million vehicles. In rail transport, we operate metro, train, and light rail transit (LRT) services, transporting 3 million passengers daily. In the airport segment, with 20 terminals under our management, we serve over 40 million customers annually. To ensure customers reach their destinations safely, Motiva invests in practices reinforcing our commitment to the environment, society, and governance—building infrastructure, implementing services, and creating opportunities.
João Silva
Indeed · HR
João Silva
Indeed · HR
