Customer Relationship Agent

Description

**Job Mission** Be the human link between Telehelp and elderly customers. Be Telehelp's voice in our customers' daily lives, reinforcing care, closeness, and security. Each call is a gesture of care! **Key Responsibilities** * Make individual follow-up and wellness calls; * **Build a genuine connection with elderly customers, conveying calmness, attention, and respect;** * Identify signs of emotional vulnerability or need for additional support; * Record relevant information; * Forward requests when necessary. **Ideal Profile** * Completed or ongoing undergraduate degree (preferably in health-related fields); * Calm and welcoming communication style; * High level of empathy; * Sensitivity when interacting with senior citizens; * Organization and attention to detail. **Preferred Qualification** Experience in humanized service or with senior populations. **Telehelp Benefits** At Telehelp, we care for those who care. Therefore, we offer a comprehensive benefits package designed to ensure health, security, and well-being for our employees and their families. **Health and Protection** * Medical assistance (extended to dependents) * Dental assistance * Life insurance * Telephone medical consultation * Monthly nutritionist consultations **Holistic Well-being** * TotalPass (access to gyms and physical activities) * TotalMind (emotional health support) * Psychological, legal, financial, and social support program **Quality of Life and Family** * Meal allowance or food allowance * Pharmacy discount program * Birthday day off * Installation of Telehelp service for family members *(exclusive benefit reinforcing our confidence in the service we provide)* Minimum Education Level: Undergraduate Degree