Technical Assistant

Description

Job Summary: A professional responsible for customer service and technical support, performing diagnostics, repairs, installations, and training to ensure the quality and sustainability of solutions. Key Highlights: 1. Answer customer calls and provide remote and on-site technical support 2. Perform diagnostics, repairs, and prepare technical reports 3. Prepare and deliver training on equipment maintenance Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. KEY RESPONSIBILITIES * Answer customer calls to provide various technical information about products; * Provide remote technical support to customers according to the nature of field-identified issues; * Visit customers experiencing field issues, diagnose equipment faults, identify and assess the nature of failures, repair and/or send equipment to the factory for repair, based on identified problems and available resources; * Analyze identified issues against warranty grant policies; * Prepare technical reports on identified issues; * Provide technical support during equipment installation at customer sites or during start-up operations, as required; * Prepare customer service reports detailing all activities performed; * Prepare and deliver internal and external maintenance training for equipment; * Maintain control over all technical support documentation and literature; * Comply with standards and procedures related to quality management, environmental, safety and occupational health (ESH) systems; * Support maintenance of quality programs and continuous improvement initiatives; * Ensure order, custody, and preservation of materials and equipment under one’s responsibility, as well as maintain organization of all documentation related to work processes. * EDUCATION: Completed high school and/or technical education. DOCUMENTS REQUIRED: Resume; Proof of education; Certifications; IF 122\. EXPERIENCE: 2 to 4 years. KNOWLEDGE (PREFERRED): Sales techniques; basic English proficiency. BEHAVIORAL COMPETENCIES (PREFERRED): Teamwork; communication; flexibility; interpersonal skills; planning; organization; commitment; initiative. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re\-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.