Debt Collection Operator

Description

Job Summary: Responsible for executing debt collection procedures, negotiating with debtors, and maintaining internal systems up to date, ensuring achievement of targets and deadlines. Key Highlights: 1. Handling judicial debt collection and debt negotiation 2. Using debt collection systems, CRM, and litigation tracking systems 3. Working in both on-site and remote modes **Tasks to be performed:** Execute debt collection procedures for the portfolio of delinquent accounts, contacting debtors, establishing negotiation terms in accordance with company procedures and policies. Maintain the company's internal system updated with records and data, ensuring reliability of entered information. Ensure compliance with targets and objectives while observing established deadlines and standards, aligning with company guidelines. Conduct research across various sources to enhance effectiveness in debtor contact efforts, keeping data updated in the company's internal system. **Technical Competencies:** Knowledge of judicial credit recovery (filed lawsuits); Understanding of judicial proceedings and procedural stages; Reading and interpretation of legal and financial documents; Debt negotiation and drafting of settlement proposals; Basic knowledge of debt collection legislation and sector regulations; Use of debt collection systems, CRM, and litigation tracking systems. **Requirements:** Completed high school education; Experience in banking debt collection; Excellent communication skills and proactivity; Proficiency in Microsoft Office suite; Residence in Belo Horizonte/MG; Availability to work in both on-site and remote modes during morning shifts (8:00 AM to 2:00 PM) from Monday to Saturday. Employment Type: Full-time, Direct Hire (CLT) Compensation: R$1.546,59 – R$1.547,59 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Remote work * Meal voucher * Food voucher * Transportation voucher Selection Question(s): * Do you reside in Belo Horizonte? Experience: * Knowledge of judicial credit recovery? (Mandatory) * Reading and interpretation of legal and financial documents (Preferred) * Debt negotiation and drafting of settlement proposals (Preferred) * Basic knowledge of debt collection legislation (Preferred) * Experience with systems such as CRM or CPJ (Preferred)