Call Center Manager

Description

Location: Pinhais \- PR Responsibilities: We are seeking a highly qualified Call Center Manager to join our team. The ideal candidate must possess strong leadership and management skills, aiming to optimize the performance of our sales team. Key responsibilities include: \- Lead and motivate supervisor and sales teams, fostering a collaborative, high-performance environment. \- Monitor key performance indicators daily to ensure achievement of sales and quality targets. \- Develop and train supervisors and sales staff through continuous training and feedback to drive professional growth. \- Ensure consistent revenue delivery while maintaining service quality and customer satisfaction. If you are proactive, have proven experience managing call centers, and wish to join a dynamic and challenging environment, send us your resume and contribute to our success! Requirements: We seek a Call Center Manager to join our team. The ideal candidate has: \- Completed undergraduate degree. \- Solid commercial management experience with a proven track record leading sales teams. \- Practical experience in sales operations, including understanding of call center processes and dynamics. \- Analytical mindset, capable of interpreting data and developing strategies to drive results. \- Hands-on approach, willing to directly engage in operations when necessary. \- Strong leadership ability, skilled at motivating and developing teams, as well as applying effective accountability tactics to ensure service excellence and target overachievement. If you are passionate about challenges and want to join an innovative team, send us your resume. We’re looking for someone who brings energy and commitment to our team! Compensation: R$6\.000,00 \- R$6\.500,00 per month Benefits: * Free parking * Meal allowance * Transportation allowance Workplace: On-site