Backoffice Telesales

Description

Job Summary: The Backoffice Telesales role is responsible for contacting customers to guide digital signature processes, regularize documents, reverse cancellations, and analyze proposals. Key Highlights: 1. Customer service experience valued 2. Backoffice role focused on telephone and written communication 3. Opportunity for those seeking a work environment that values employees If you have customer service experience and seek a workplace that values your contributions, this is the ideal opportunity for you. The Backoffice Telesales professional will contact customers via voice-based (phone call) and written (chat) communication channels to guide processes involving digital signatures, regularization of pending documents, resolution of complaints, reversal of customer-initiated contract cancellation requests, and proposal analysis. Key responsibilities include: * Managing calls to ensure problem resolution; * Maintaining service records and reports; For this opportunity, we seek a professional with: \- Customer service experience;\- Strong communication and interpersonal skills;\- Ability to work in teams and under pressure;\- Organizational skills and attention to detail; Minimum Education: High School Diploma (Secondary Education)