Telesales Backoffice

Description

Job Summary: The Telesales Backoffice is responsible for contacting customers to guide them through processes, regularize pending documents, and reverse cancellations. Key Highlights: 1. Customer service experience highly valued. 2. Strong communication and interpersonal skills essential. 3. Opportunity for those seeking a work environment that values employee contributions. If you have customer service experience and are looking for an environment that values your work, this is the ideal opportunity for you. The Telesales Backoffice will be responsible for contacting customers via voice (phone call) and written (chat) communication channels to guide them through processes involving digital signatures, regularization of pending documents, resolution of complaints, reversal of customer-initiated contract cancellation requests, and proposal analysis. Your main responsibilities will include: * Managing calls to ensure issue resolution; * Maintaining service records and reports; For this opportunity, we seek a professional with: \- Customer service experience;\- Strong communication and interpersonal skills;\- Ability to work in a team and under pressure;\- Organizational skills and attention to detail; Minimum Education: High School Diploma (Secondary Education)