Active and Reactive Customer Service Agent

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: Providing specialized technical support through multiple channels, mediating the company-consumer relationship, and operating systems with a focus on effective argumentation and active listening. Key Highlights: 1. Specialized technical support 2. Service via messaging tools, email, and voice 3. Mediation of the company-consumer relationship Assist users via instant messaging tools, email, and voice. Deliver specialized technical services, conduct surveys via tele-support, and mediate the company-consumer relationship, following predefined and controlled scripts and procedures, as well as those escalated from frontline teams for differentiated services—such as complaint registration and specific support—through operation of company-provided systems and tools. Salary + Variable Compensation up to **R$ 1.500,00** Must be over 18 years old; Completed High School; Strong argumentation skills; Good probing ability; Quick reasoning; Effective listening, always prioritizing quality service; High adaptability; Excellent typing skills; Proficiency in formal writing; Intermediate computer literacy. Resident of Feira de Santana. Minimum Education: High School (Secondary Education) * Daycare allowance * Medical assistance * Dental assistance * Transportation allowance * Meal allowance * Family salary

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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