Job Summary: Provide empathetic and courteous customer service, resolve issues during the first contact, and focus on customer satisfaction while understanding their needs. Key Highlights: 1. Empathetic and courteous customer service 2. Focus on resolving issues during the first contact 3. Strong communication skills and ease in interacting with people Respond to customers promptly, empathetically, and courteously, providing accurate information and, whenever possible, resolving their concerns during the first contact. Listen attentively to customer requests, complaints, or inquiries with empathy and courtesy, understanding and mitigating their dissatisfaction. Prioritize clear, easy-to-understand, and courteous service aimed at achieving customer satisfaction. Friendliness, clear diction, strong verbal and written communication skills, and ability to handle situations effectively during customer interactions. Accurately identify customers’ real needs to resolve issues; patience; willingness to help; responsibility; ease in interacting with people; ability to articulate situations clearly; organizational skills; ability to work under pressure; quick reasoning. **Minimum Education Level:** High School (Secondary Education)
João Silva
Indeed · HR
João Silva
Indeed · HR
