Collections Operator

Description

Job Summary: We are seeking an Internal Collections Officer with strong communication skills, organizational abilities, and attention to detail to work in a dynamic and collaborative environment. Key Highlights: 1. Dynamic and collaborative work environment 2. Focus on improvement and growth 3. Opportunity to grow with the company **Internal Collections Officer** **Description:** We are an education-driven transformation company, operating in the market for 6 years, continuously pursuing improvements and growth while delivering achievements and customer satisfaction. We operate in a dynamic and collaborative environment guided by purpose and ethics. We are looking for a professional to serve as an internal collections officer. For this role, we seek someone with strong communication skills capable of clearly conveying payment-related information to responsible parties. If you are organized, communicate effectively, pay close attention to details, and enjoy proposing solutions and improvements for the workplace, this position is for you! Join Fatore and grow with us. **Key Responsibilities:** * Make calls to delinquent accounts * Provide accurate information * Provide customer feedback to supervisor * Respond to complaints and resolve issues aiming at customer satisfaction * Ensure customer issues are resolved promptly; * Record payment agreements and/or payment commitments * Update internal spreadsheets **Requirements and Qualifications:** * Completed high school education * Understanding of the collections process * Basic mathematical skills * Proven track record of achieving targets * Excellent communication skills, capable of building trust-based relationships; * Exceptional communication and organizational skills; **Additional Information:** * Unimed Health Plan * Uniodonto Dental Plan * Meal Voucher * Access to Total Pass * Flexible working hours * Day Off (day off on your birthday) * Corporate education platform for employees * Bonus programs Job Type: Permanent CLT Compensation: Starting from R$1\.700,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Work Location: On-site