Customer Service

Description

Job Summary: We are seeking a Conversion and Appointment Consultant passionate about communication—someone who transforms leads into confirmed appointments through persuasion and enthusiasm. Key Highlights: 1. Handle leads from start to finish, turning messages into appointments. 2. Enthusiastic communication, persuasion, and active listening to convert leads. 3. A welcoming environment focused on development and continuous feedback. Conversion and Appointment Consultant Do you love talking, convince even the mirror, and turn every call into a "Yes, I’ll come!"? Mission: Handle leads from start to finish—receive the potential patient’s message, call promptly, build rapport, present our differentiators, and convert into a confirmed appointment \+ attendance. Ideal Candidate Profile * Natural ease of speech and enthusiasm: loves phone calls and doesn’t shy away from long conversations. * Persuasion and active listening: understands the customer’s pain point and presents the right solution. * Contagious positivity: smiling voice, energetic presence that inspires trust. * Self-management: organizes lead queues, conducts follow-ups, and confirms attendance. * Resilience: handles "maybe" or "no" gracefully and turns them into opportunities. * Experience in sales, telemarketing, or customer service is a plus—but passion for communication matters even more! Daily Responsibilities 1\. Receive leads arriving via WhatsApp, Instagram, website, and advertisements. 2\. Call within 5 minutes, welcome the prospect, qualify their needs, and present our solutions (appliances, implants, protocols). 3\. Record all details in the CRM, schedule evaluations \+ confirm attendance. 4\. Send reminders to ensure attendance. We Offer * Fixed salary \+ commissions per attended appointment (uncapped!). * Training on consultative sales techniques and validated scripts. * A welcoming environment with clear goals and continuous feedback. * Business hours, Monday to Friday (9:00 AM–7:00 PM), and Saturday (8:00 AM–12:00 PM\). Employment Type: Full-time, CLT (Consolidated Labor Laws) Compensation: R$2\.000,00 \- R$3\.200,00 per month Benefits: * Food allowance * Transportation allowance Selection Questions: * Do you have any difficulty handling "MAYBE" or "NO"? * Do you believe you can work full-time making calls and speaking with potential patients? Experience: * Telemarketing (Preferred) Work Location: On-site