Job Summary: Hybrid customer service to resolve issues, provide after-sales support, and assist customers, with emphasis on satisfaction and return to stores, using various systems and communication channels. Key Highlights: 1. Hybrid customer service (remote and in-person) 2. Focus on customer satisfaction and retention 3. Use of various systems and communication channels Hybrid position (remote work and in-person work in Botafogo); Serve customers both online and offline to resolve issues related to sales, after-sales, and any assistance required to ensure full satisfaction and return to stores (website/physical); Access various systems and understand their interrelationships in the service process; Work toward achieving productivity and quality metrics aligned with established goals; Serve Reserva’s channels while adhering to grammatical rules and the company’s tone—whether via phone or written communication (WhatsApp/email). REQUIREMENTS Completed or currently pursuing a bachelor’s degree; Prior experience in customer service or inside sales; **Experience/knowledge in commercial areas.. Position:** CUSTOMER SERVICE ASSISTANT - RIO DE JANEIRO | Salary: To be discussed. | Education: High school diploma. | Shift: Morning and afternoon. | Department: Telemarketing. | Experience: 6 months. | City: Rio de Janeiro / RJ
João Silva
Indeed · HR
João Silva
Indeed · HR
