Inside Sales Assistant

Description

Job Summary: This role involves re-engaging inactive B2B clients, managing the customer journey from order to delivery, and nurturing relationships for recurring sales. Key Highlights: 1. Re-engage inactive customers and drive new sales 2. Track the customer journey and ensure satisfaction 3. Nurture customer relationships for future opportunities **\#JoinSeculus!!! ❤️** Seculus, rooted in the tradition of high-end jewelry, imbues each timepiece with a unique identity. Going beyond being merely an accessory manufacturer, the brand is a choice for those seeking distinction, excellence, and outstanding value for money—representing a harmony between precision and innovative elegance. With over 35 years of history, our creations are defined by timelessness and authenticity, combined with contemporary design, versatility, and quality. On an ongoing expansion journey, we seek talents who value innovation, teamwork, and continuous growth. If you share these values, join the Seculus team! We look forward to learning about your skills and experience and finding the ideal position for you within our company. **Responsibilities and Duties:** * Contact inactive corporate (PJ) clients (no purchases in the past 6 months or more) to understand their needs, present the updated product portfolio, and convert them into new sales; * Track the customer journey from Sales Order (SO) issuance through product delivery, coordinating with Accounts Receivable, Support, Trade Marketing, and other departments to ensure customer satisfaction and process efficiency; * Maintain regular contact with active clients and those undergoing re-engagement, nurturing relationships to identify new opportunities and secure repeat purchases; * Conduct follow-ups with prospects who expressed interest but did not complete the purchase, nurturing leads for future conversions. **Requirements:** * Experience in B2B inside sales, with a focus on telemarketing product sales; * Proficiency in Microsoft Office Suite, with intermediate Excel knowledge (essential for database manipulation using formulas such as VLOOKUP, CONCATENATE, text functions, filters, and pivot tables); * Experience tracking the order lifecycle (post-sales) and interfacing with support departments (logistics, finance, registration); * Knowledge of consultative selling techniques and sales funnel management; * Must reside in **Belo Horizonte–MG** or in a nearby region with easy access.