Job Summary: Act as the primary point of contact with the member, handling claims while ensuring transparent communication and a positive experience. Key Highlights: 1. Act as the primary point of contact with the member 2. Monitor the vehicle's progress at the repair shop and manage expectations 3. Provide empathetic customer service in sensitive cases and prevent complaints * Serve as the primary point of contact with the member throughout the entire claims process, maintaining active and transparent communication regarding each stage. * Monitor the vehicle's progress at the repair shop, updating deadlines, repair status, and managing the member's expectations. * Provide empathetic customer service in sensitive cases, addressing dissatisfaction, questions, and complaints with empathy and clarity. * Reduce communication gaps and operational rework, preventing complaints to the Ombudsman, Reclame Aqui, or legal action. * Ensure a positive experience for the member by proactively providing information, offering solutions, and aligning perceptions throughout the entire process.
João Silva
Indeed · HR
João Silva
Indeed · HR
