**Job Title: E-commerce Analyst** **Location:** Av. Fernando Ferrari, 3065, Jabour, Vitória, ES, 29072-260 **Employment Type:** CLT **Job Description:** We are seeking an **E-commerce Analyst** to work **strategically and operationally** in managing our online sales channels. This professional will be responsible for **leading e-commerce and marketplace operations**, ensuring performance, organization, metrics tracking, campaign execution, system integrations, reporting, and guidance for the e-commerce assistant. We are looking for someone who is **analytical, organized, communicative, results-oriented, and has proven experience in online sales**. This is a key role for expanding our digital channels. **---> RESPONSIBILITIES:** **1. Strategy, Planning, and Performance** * Monitor, analyze, and optimize sales metrics, CTR, conversion rate, Buy Box share, ACOS/ROAS, margin, and profitability. * Develop and execute growth strategies for marketplaces and our own e-commerce platform. * Plan campaigns and promotions aligned with the commercial calendar. * Monitor competitors, market trends, and emerging opportunities. **2. Advertising and Catalog Management** * Create, review, and optimize listings (SEO, descriptions, images, titles, kits, and variations). * Ensure standardization and compliance with marketplace guidelines under their responsibility (Amazon, Shopee, Mercado Livre, Shein, Magalu, TikTok Shop, Temu, etc.). * Conduct A/B tests on titles, images, and descriptions to improve conversion. **3. Integrations, Systems, and Processes** * Manage integrations between ERP (Tiny), marketplaces, and e-commerce platforms. * Identify and resolve synchronization issues (pricing, inventory, orders). * Design workflows, routines, and internal process improvements. * Train the e-commerce assistant on new routines and document processes. **4. Order Fulfillment and Operations Oversight** * Ensure smooth order flow: active listings, functional fulfillment, organized logistics, returns, and exchanges. * Collaborate with the fulfillment team to address necessary corrections. * Reduce errors, delays, and operational issues. **5. Strategic Customer Support and Service** (The analyst is not the primary customer service agent but must serve as second-level support for complex cases.) * Provide support to the assistant on difficult or strategic customer interactions. * Define communication standards, response protocols, and conversion best practices. * Support pre-sales strategies and shopping cart recovery initiatives. **6. Operational Leadership** * Coordinate and guide the e-commerce assistant on daily tasks. * Assign responsibilities, monitor execution, and ensure quality delivery. * Report results, progress, and challenges to management. **---> REQUIREMENTS:** * Prior experience in e-commerce and marketplaces. * Familiarity with platforms such as Amazon, Shopee, Mercado Livre, Shein, Magalu, TikTok Shop, Temu (at least three of these). * Experience with ERP systems (Tiny, Bling, or similar). * Intermediate/advanced proficiency in spreadsheets. * Strong analytical ability, organizational skills, and results orientation. * Excellent written and verbal communication skills. * Proactive, responsible, and problem-solving mindset. * Alignment with company values: **Proactivity, Results Orientation, Creativity, Collaboration, and Flexibility**. **---> PREFERRED QUALIFICATIONS:** * Experience with advertising tools (Ads platforms). * Knowledge of SEO, copywriting, and digital marketing. * Experience in data analysis and performance reporting. * Basic design awareness to collaborate effectively with the marketing team. * Experience in inventory management, logistics, or fulfillment operations. **Working Hours:** * Monday to Friday, 8:00 AM – 6:00 PM * Fridays end at 5:00 PM **Salary and Benefits:** * Salary range: BRL 2,500 – 6,000 per month, including commission and bonuses. * Commission target based on performance. * Monthly profit-sharing based on individual and company performance. * iFood Benefits (BRL 700 food allowance on credit card + discount vouchers) * Wellhub (Gympass – gym network) * Health and dental insurance * Life insurance * Transportation allowance **Selection Process:** * Resume submission and initial screening. * Response to preliminary questions. * In-person interview. * Paid trial period of up to 5 days (subject to candidate availability). **About the Company:** * We are an expanding company focused on growing our online sales channels and strengthening our market presence. We seek committed, strategic, and determined professionals ready to grow with us — with autonomy, accountability, and real opportunities for development and performance-based compensation. Here, you’ll have the chance to demonstrate your potential and be rewarded accordingly. Job Type: Full-time, Permanent CLT Compensation: BRL 2,500.00 – BRL 6,000.00 per month Benefits: * Health insurance * Dental insurance * Profit sharing * Life insurance * Food allowance * Meal voucher * Transportation allowance Screening Question(s): * Have you read and carefully considered all the details and requirements for this position? Why are you the ideal candidate for this role? * Do you have experience with ERP software tailored for e-commerce (Tiny, Bling, or similar)? (Yes/No) * Which courses and/or degrees do you hold or are currently pursuing that are relevant to this position? * Are you currently employed? (Yes/No). What are your current responsibilities? * Do you have experience in the role of E-commerce Assistant? (Yes/No) * Which marketplaces and e-commerce platforms have you worked with?