Customer Service Assistant

Description

Job Summary: We are seeking a communicative and organized professional for customer service and relationship management, ensuring excellence in support and partner satisfaction. Key Highlights: 1. Customer service and relationship management 2. Ensuring customer satisfaction and contract maintenance 3. Support to the sales department **About the Position** We are looking for a communicative, organized professional with a customer service and relationship management focus, who will ensure excellence in support and partner satisfaction. **Main Responsibilities** * Provide customer service via telephone and email; * Handle incidents and record all service interactions; * Respond to incidents on the **E\-Supri** portal; * Conduct **customer satisfaction surveys**; * Execute internal service-related processes, such as **product replacements, compensation for shortages, and requests to modify delivery schedules**; * Enter orders for **marketing campaigns, automatic distribution, and customer store openings**; * Ensure high-quality service aimed at **customer satisfaction and contract retention**; * Support the sales department in addressing and resolving customer-related requests. **Requirements** * Completed high school education (a bachelor’s degree in progress in Administration, Logistics, or related fields is preferred); * Prior experience in sales and telephone-based customer service; * Intermediate knowledge of Excel; * Strong communication skills, empathy, and organizational ability. **Benefits:** * On-site meal allowance * Transportation allowance * Free parking **After 90 days** * Medical assistance * Dental assistance * Basic food basket * SESC membership * Pharmacy network agreement * Gym membership agreement Employment type: Full-time, permanent CLT contract Salary: R$1\.610,00 \- R$3\.100,72 per month Work location: On-site