Backoffice Internship

Description

Job Summary: Backoffice Intern to support the analyst in operational and administrative support, organizing processes and monitoring indicators. Key Highlights: 1. Operational and administrative support for internal departments 2. Encouragement of critical thinking and suggestions for improvement 3. Promotion of study to accelerate the learning curve ### **MGITECH is growing—and we want you on our team!** With **34 years of experience** developing comprehensive mobile solutions, we design customized projects for each client. Our purpose is to **simplify people’s operational work so they can develop their human talents**. Now, we’re seeking someone who shares this vision for the position of: **Backoffice Internship** **You will be responsible for supporting the analyst in operational and administrative support to internal departments**, organizing processes, monitoring indicators, and supporting the commercial and operations teams. **Responsibilities and Duties** **Main Challenges (General):** * Learn to organize daily activities within deadlines while keeping the team informed about task progress. * Support data entry into internal systems, ensuring process history remains complete and up-to-date. * We encourage critical thinking! You’ll be encouraged to suggest improvements and question existing processes to identify more efficient ways of working. * Promote learning through courses and seminars in the field to accelerate your learning curve. **Support Activities (Specific):** * Support ticket triage and handling for equipment repairs or replacements (individual and corporate clients). * Support updating equipment cards and service contract records in the system. * Learn how to communicate with customers (via phone and digital channels) regarding equipment tracking and shipping status. * Interact with the Logistics department to understand product intake flow and issuance of shipping invoices. * Assist in finalizing shipping processes via courier services and postal services. **Requirements and Qualifications** Hybrid: Monday to Friday, from 08:00 to 15:00 hours Currently pursuing a bachelor’s degree in Administration, Business Management, or related fields. * Basic proficiency in Microsoft Office Suite * Ability to work collaboratively and willingness to learn. * Autonomy * Collaborative work * Organization and time management * Logical thinking * Empathy * Growth mindset * Verbal and written communication skills **Additional Information** Benefits Package Meal voucher (VR), transportation voucher (VT), Recognition Program, Birthday Day Off, and partnerships with educational institutions. MGITECH is a company with 33 years of experience creating comprehensive mobile solutions, designing the ideal project for each client. Our purpose is to simplify people’s operational work to enable development of their human talents. If you believe in this mission, let’s transform the world—together.