Hospitality Assistant

Description

Job Summary: A detail-oriented and organized professional to ensure high-quality experience for patients and their companions, delivering excellence in hospital hospitality services. Key Highlights: 1. Ensure high-quality experience for patients and their companions. 2. Perform check-in/check-out, prepare rooms, and address customer requests. 3. Collaborate with teams to ensure operational efficiency. **POSITION:** **Hospitality Assistant** **WORK SCHEDULE:** 12x36 or 44 hours/week **SALARY:** R$1\.621,00 \+ R$324,20 (Hazard Pay) \+ R$100,00 (Bonus) \+ R$100 (Productivity Bonus, when applicable) **BENEFITS:** Meal Allowance R$30.00/day \+ Transportation Voucher \+ Health Insurance with co-payment (after 6 months) \+ Birthday Day Off (after 1 year of service) \+ University Partnership Program **NUMBER OF POSITIONS:** 3 \+ Talent Pool **JOB DESCRIPTION:** Your mission is to ensure high-quality experience for patients and their companions by delivering excellence in hospital hospitality services—from admission through discharge. You will be responsible for patient check-in and check-out, room preparation, addressing customer requests, and maintaining unit organization. **TECHNICAL REQUIREMENTS:** * **Minimum education required:** Completed High School; * **Experience in hospital hospitality/housekeeping;** * Availability to work rotating shifts. **BEHAVIORAL REQUIREMENTS:** * Agility and efficient performance; * Organization and discipline; * Attention to detail; * Commitment, initiative, and dynamism; * Ability to work under pressure; * Assertive communication and empathetic demeanor. **RESPONSIBILITIES:** * **Reception and accommodation:** Perform patient check-in and check-out, providing all necessary information regarding hospital services and amenities. Prepare rooms ensuring cleanliness, organization, and availability of all required items. * **Customer service:** Address patient and companion inquiries and requests, consistently aiming for customer satisfaction. * **Room management:** Conduct regular room inspections to verify maintenance status and replenishment of supplies. * **Inventory control:** Monitor inventory of hygiene and cleaning supplies, requesting replenishment as needed. * **Administrative routines:** Complete forms, reports, and spreadsheets to ensure orderly and accurate information management. * **Team support:** Collaborate with nursing, maintenance, and other hospital departments to ensure smooth operations. **If you are a caring, organized, and committed professional, join our team!** Job Type: Permanent CLT Contract Compensation: R$1\.621,00 per month Benefits: * Medical assistance * Partnerships and commercial discounts * Meal allowance * Transportation voucher Education: * Completed High School (Mandatory) Experience: * Hospital Hospitality (Mandatory) Work Location: On-site