Event Assistant

Description

Job Summary: A professional to serve customers, prepare proposals, organize events, and provide full support—from pre-sale to post-sale—ensuring customer satisfaction and service success. Key Highlights: 1. Comprehensive customer service throughout all stages of the event 2. Full organization and support for event execution 3. Dynamic and collaborative environment with growth opportunities Company Description Welcome to the **Mercure São Paulo Vila Olímpia**! Located on Rua Santa Justina, in the heart of Vila Olímpia, São Paulo, our hotel features 282 rooms and is operated by **Accor Hotels**, one of the world’s largest hotel groups, operating in the midscale segment under the **Mercure** brand. Diversity and inclusion are central pillars of Accor’s culture. We value diverse backgrounds, talents, and perspectives because we believe that diverse teams create more human, welcoming, and memorable experiences. If you seek a dynamic, collaborative environment with growth opportunities, Mercure São Paulo Vila Olímpia is the right place to build your hospitality career. Join our team! Job Description* Serve customers (in person or by phone), providing information and clarifying general questions regarding event organization. * Prepare commercial proposals based on predefined standards and conduct follow-up with customers to confirm the event. * Support the department in organizing events, maintaining contact with suppliers, overseeing administrative procedures, and arranging and verifying all required infrastructure (e.g., room setup, equipment testing, room supplies, coffee-break timing, etc.). * Provide full support/service to customers during the event. * Conduct post-sale activities, assessing customer satisfaction with delivered services. * Perform event check-in, account postings, and check-out. * Prepare service orders for all operational departments. * Implement area-specific “Self-Control” processes and procedures; * Apply food safety best practices relevant to the area; * Relay information between the contracting party and the end customer. * Coordinate room availability with the supervisor. * Manage restaurant availability for event services. * Carry out other related duties as required by the department. Qualifications Competencies / Skills * Customer Orientation * Teamwork * Organization * Strong Communication * Attention to Detail * Professional Demeanor and Courtesy Desirable: * Currently pursuing a degree in Hospitality, Tourism, or related field. * Proficiency in Microsoft Office and Internet applications. Additional Information Benefits: * Transportation Allowance. * Flexible Meal Ticket worth R$ 818.00 per month. * Amil Health Insurance: employee contribution only covers co-payment. Dependents may be added after the 6th month; monthly premium payment is the employee’s responsibility. * Amil Dental Insurance: optional. Dependents may be enrolled upon admission, provided they select the same plan as the employee. Minimum mandatory coverage period: 12 months. * Private Pension Plan: optional, enrollment permitted after the 6th month of employment. * Life Insurance: fully covered by the company. * Loyalty Program based on length of service. * Profit Sharing. * Pharmacy Reimbursement, enrollment permitted after the 6th month of employment. * Birthday Day Off. * Weekly Workplace Gymnastics.