Administrative Internship

Description

Job Summary: Administrative Internship at Holding Piracicabana, focusing on customer service and post-sales processes, using platforms such as Zendesk and Reclame Aqui. Key Highlights: 1. Support the monitoring and management of customer service platforms 2. Contribute to improving the customer experience 3. Work in the Shared Services Center of a major transportation group Viação Piracicabana is hiring an **Intern to work in the Administrative area** of the Holding, which operates as a Shared Services Center for all Group companies. If you meet the requirements for this opportunity, please apply. **Responsibilities and duties** * Monitor and track customer service platforms; * Update spreadsheets and records on platforms such as **Zendesk**, **Reclame Aqui**, and other tools used by the department; * Assist in organizing and monitoring customer requests; * Maintain updated information for tracking customer interactions and performance indicators; * Contact customers to follow up on cases, ensuring service quality; * Support the tracking of **post\-sales** processes, especially those originating from **Reclame Aqui**; * Contribute to improving the customer experience through monitoring of requests and follow-ups. **Requirements and qualifications** Currently enrolled in Administration, Business Management, Management Processes, Technology in Quality Management, Marketing, Public Relations, Communication / Advertising and Publicity, or related fields. **Additional information** **Benefits:** Medical and dental assistance Wellhub (formerly Gympass) Education Incentive Program \- Discounts with institutions belonging to Ânima Group; Exclusive insurance program for employees (automobile, motorcycle and/or residential) Life insurance – Additional security for you; Meal allowance – For your daily meals; Transportation allowance – Facilitates your commute to work. Additional information: * Working hours: Monday to Friday, from 09:00 to 16:00 \- 1-hour break (lunch) * Work model: On-site * Work location: Piraporinha \- Diadema **Hello, we are Piracicabana Holding. We exist to make people happy, regardless of which of our services they use—whether urban bus lines, VLT (Light Rail Vehicle), or intercity and interstate coach travel—we bring people closer together!** **And more! We also operate logistics transportation. Trucks carry cargo, and bus baggage handlers deliver packages from person to person, handled with great care, as they carry dreams and expectations.** **Viação Piracicabana is one of the companies within Grupo Comporte, a group comprising approximately 50 passenger transportation companies and over 15,000 employees. You could be the next talent to join this team!** **If your profile matches the requirements for any of our opportunities, please apply—and good luck!** **Our job openings are also inclusive.** **We are driven by the purpose of connecting people!** **\#VempraComporte**