Senior Customer Success Analyst

Description

Job Summary: Senior Customer Success Analyst with a strategic and technical reference role, proactively leading high-level relationship-building focused on revenue expansion. Key Highlights: 1. Strategic and technical reference role in Customer Success. 2. Proactive leadership in building high-level relationships. 3. Primary focus on revenue expansion and value generation for customers. Clinicorp is the leading healthtech in technological solutions for dental and aesthetic clinics in Brazil. Through our integrated, intelligent platform, we help clinics become high-performance businesses by unifying practice management, marketing, digital medical records, automated scheduling, financial intelligence, and real-time data. We serve over 25,000 clinics nationwide and impact thousands of dentists and aestheticians daily, enabling more accurate decision-making, increased profitability, and exceptional patient experiences. Our purpose is clear: to drive clinic growth toward success through technology, security, humanization, and a comprehensive ecosystem of solutions. ### **About the Customer Success Team** Clinicorp’s **Customer Success** team plays a strategic role in evolving our customer base, ensuring adoption, engagement, and continuous value generation throughout the customer journey. Today, the team is structured across three complementary areas: * **Ongoing** – responsible for continuous management of the customer base, platform usage evolution, and value expansion with customers (this role is embedded here). * **CRM** – focused on data intelligence, segmentation, workflows, and supporting CS decision-making. * **Customer Marketing** – dedicated to strategic communication, campaigns, education, and strengthening relationships with the customer base. CS activities require **deep knowledge of the dental market and clinical practice management**, connecting Clinicorp’s multiple products to customers’ realities in a consultative, data-driven manner. The focus is to demonstrate—practically—the platform’s impact on clinic outcomes, reinforcing long-term relationships and supporting business growth. Within a context of operational growth and maturation, the team—and especially this position—plays a key role in consolidating this strategy, working closely with Product, Sales, Marketing, and Technology. ### **About the Role** As a **Senior Customer Success Analyst**, you will hold a **strategic and technical reference role** within the team. This position is intended for professionals with solid CS experience who can handle **complex scenarios**, influence decisions, and support team development. You will proactively build high-level client relationships, operating consultatively, analytically, and results-oriented. **Responsibilities and Duties** * Manage a portfolio of customers with a **primary focus on expanding base revenue**, acting consultatively to increase platform adoption, usage maturity, and value generation from Clinicorp products. * Lead end-to-end customer relationships, ensuring a consistent, strategic, results-oriented, and growth-sustaining experience. * Analyze operational, financial, and platform usage data to **identify expansion opportunities**, anticipate risks, and guide personalized action plans. * Actively **educate customers** about the Clinicorp product ecosystem, linking features, solutions, and use cases to clinical practice management realities. * Conduct strategic meetings, results presentations, and online training sessions, clearly demonstrating the platform’s impact and return on investment. * Support customers in integrating and evolving their processes within the platform, broadening and deepening usage of contracted solutions. * Manage critical situations and complex challenges, preserving relationships and unlocking growth opportunities through problem resolution. * Execute, maintain, and propose improvements to team workflows, playbooks, and processes—with emphasis on scalability, efficiency, and revenue impact. * Collaborate closely with Product, CRM, and Customer Marketing teams to ensure strategic alignment on expansion initiatives. * Represent the Customer Success team at online or in-person events when requested, delivering messaging aligned with the company’s growth strategy. * Serve as a **technical and strategic reference** within the team, supporting onboarding and development of other analysts—especially on topics related to revenue expansion and customer management. **Requirements and Qualifications** * Bachelor’s degree completed in Communications, Management, Dentistry, or related fields. * Solid experience **in Customer Success or Customer Experience**, with mastery of CS methodologies. * Experience managing and engaging with **dental clinics** will be considered a significant advantage. ### **Expected Skills** * Strategic vision and ability to drive operational-level change. * High adaptability and resilience to operate effectively in dynamic, high-pressure environments. * Strong capability to solve complex problems and perform critical analysis. * Excellent verbal and written communication skills, with ability to influence and persuade. * Advanced data analysis skills and ability to translate insights into practical actions. * Relationship-building, collaboration, and teamwork capabilities. * Organization, time management, and systemic thinking. * Collaborative mindset, with capacity to act as a technical reference and support team development. **Additional Information** And what benefits will I receive as a Clinicorper under CLT? There are m\-a\-n\-y! CAJU Meal Card Culture Allowance Quarterly Bonus Education Allowance Wellhub \- gym and wellness app network for you and your dependents; Conexa \- digital health platform offering teleconsultations across multiple specialties and self-care programs; Amil Health Insurance; Unimed Personal Health Insurance*; Life Insurance; CliniCare Kids \- financial assistance for daycare or babysitting (with formal employment contract) for children aged 0–6 years; CliniCare Baby \- R$400/month for up to 3 months after birth, designated for purchasing baby supplies and essentials; Citizen Company Program (extended maternity and paternity leave); BTG Financial Advisory Services; Birthday Day Off; Transportation Voucher; Food Area with fruits and coffee*; CliniLounge (decompression area for rest and games)*; Exclusive Partnerships: discounts at commercial establishments in Jaraguá do Sul and surrounding regions—including restaurants, universities, and more*; An incredible workplace environment—and much more. Matched? Apply now! * Benefits available in Jaraguá do Sul (SC) Clinicorp aims to deliver a **comprehensive management solution for healthcare, beauty, and wellness clinics**. All Clinicorpers embody the values behind what we do: solving our customers’ pain points with a focus on delivering results and achieving customer success. We are a company full of incredible opportunities, and the journey is intense. We are growing continuously, which is why we seek to acquire and develop talent. **Want to join this team that makes a difference?** Then keep an eye on open positions in our **\#teamclinicorp**.