SECURITY SERVICES MANAGER - RS STATE OPERATIONS

Description

Job Summary: The professional will serve strategic clients, ensuring high-quality service delivery, coordinating actions, and implementing best security practices. Key Highlights: 1. Mission to make the world safer by caring for customers and employees 2. World-leading private security company with 40+ years of history 3. 100% digital recruitment process focused on quality, security, and humanization Join the Yellow Blood Heroes team! Our purpose is to Make the World a Safer Place—and we won’t stop until we achieve it, because we are tireless and think positively. Our passion? Caring for everyone—be they customers, the planet, or our employees—because people matter to us. We work so people can live peacefully, both in their physical and digital environments, thereby generating a positive impact on their personal and professional lives. With over 40 years of history, presence in 31 countries, and more than 160\.000 employees worldwide, we are one of the world’s leading private security companies, offering Integrated Security Solutions tailored to our clients’ needs. None of our history would be possible without a team of heroes—so we develop specific programs daily to attract new talent and promote our professionals’ careers through continuous training and internal growth opportunities. Every day, we strive to deliver innovative security grounded in the market’s most advanced solutions. In Brazil, the Prosegur Group operates through three business lines: Segurpro, Prosegur Cash, and Cipher. Enjoy an outstanding experience by participating in a 100% digital recruitment process—we have dedicated teams ensuring quality, security, and humanization at every stage! **Diversity \& Inclusion at Prosegur** Each of us perceives the world differently. Yet one thing must be common to all: respect. We believe that diverse perspectives and experiences ensure a distinctive workplace! The "We Are All Heroes" Program—Diversity and Respect strengthens and supports our commitment to Respect and Inclusion, while raising awareness and knowledge among all our Heroes. We believe diverse teams drive exceptional results and fuel our innovative culture. Explore this opportunity at **Segurpro/Cash**, and if you meet the requirements, APPLY NOW. * This position is open to candidates with or without disabilities. If you are a Person with Disability (PCD) and meet the requirements and are interested, join our Yellow Blood Heroes team and become a protagonist in a success story! **KEY RESPONSIBILITIES** * This role serves strategic clients of the Company, with the following responsibilities: * Serve as the single point of contact to ensure high-quality customer service delivery for the assigned account; assess service quality and initiate any necessary communication and/or timely corrective action. * Initiate, coordinate, and assume responsibility for benchmarking and identifying cost-reduction practices across the entire account. * Advise on and implement industry-leading security practices; collaborate with management to standardize processes and ensure consistent practices and service delivery for the account. * Maintain up-to-date knowledge of national legislation and act as the Owner’s liaison for intelligence and incident management. * Meet regularly with client representatives for status updates; address any actual or potential issues; provide support during client onboarding; ensure compliance across the region with the Owner’s Contract. * Conduct semi-annual reviews of security personnel efficiency and demand management, proposing cost-saving opportunities alongside corresponding risk exposure assessments. * Provide input for corporate initiatives; promptly assist in resolving legal, financial, HR, and administrative matters. * Track and submit quarterly metrics to the client for business review. Specific metrics must be documented, consolidated per country site, and presented in trend format. **MANDATORY REQUIREMENTS FOR APPLICATION** * Completed undergraduate degree; postgraduate degree preferred; * Experience in corporate security management, people management, leadership, and application of methodologies and processes; * Intermediate proficiency in Microsoft Office Suite; * Willingness to travel; * Intermediate Spanish proficiency preferred; * Minimum five (5) years of experience in the private security field and in this role; * Residing in the southern region of the state is a plus; **WORK LOCATION****:** RS STATE OPERATIONS.