At Hitss, innovation is our fuel, curiosity is our engine, and customer respect is our guide. If you are driven by the passion to create disruptive technological solutions, if you constantly seek challenges that expand the boundaries of what's possible, and if you believe that putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is seen as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where customer respect permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you're ready to join a company that believes talent is the key to success, send your resume and join our team. We look forward to meeting you and driving together the next generation of technological solutions. **Come be a Hit!** **Responsibilities and duties** * Perform environment analysis using monitoring tools; * Manage systems and computing environments, identifying weak points, risks, and vulnerabilities; * Collect usage metrics and data to improve efficiency and performance; * Record incidents and other tickets, logging all actions to ensure traceability; * Map/document technical procedures and technical manuals for support; * Monitor availability and performance of critical applications and services in the IT environment. **Requirements and qualifications** **Required qualifications** * ****Pursuing a higher education degree; * Knowledge of Zabbix, Grafana, and PRTG monitoring tools; * Basic knowledge of Unix/Linux and Windows operating systems; * Knowledge of IP networks, switches, routers, firewalls, IP addressing concepts, subnet masks, gateways, routing, VLANs, WI\-FI, firewalls, and IPS; * Knowledge of databases such as MySQL, SQL Server, Oracle, etc.; * Knowledge of virtualized environments. **Desirable qualifications** * Experience in incident management and monitoring; * Certifications: ITIL, CCNA, CCNP, Zabbix, JNCIA, and JNCIS. **Additional information** Want to see all our job openings? Visit our page: Hitss \- Work With Us https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and race/ethnicity.** HITSS BRASIL is a multinational company within the América Móvil group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unmatched experience and specialized skills, our 5\.000 employees are committed to making the new every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions to serve our employees and customers. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, and agile and innovative processes, this is your place. Join us!