Shift Coordinator

Description

Job Summary: Shift Coordinator for Starbucks, leading teams and operations with a focus on customer excellence and quality processes within an innovative environment. Key Highlights: 1. Shift and team leadership focused on customer experience and innovation. 2. People development and results management in partnership with ZAMP. 3. A culture that celebrates coffee and human connection, with emphasis on food safety. Hi there — great to see you here! ?? Are you already familiar with the Starbucks \+ ZAMP partnership? ZAMP® is a restaurant operator that believes authentic food represents new discoveries for people. Our DREAM is to become the world’s best restaurant brand operator, positively transforming people’s lives. We believe courage to innovate is essential to achieving this goal. Driven by our constant desire to innovate, we joined forces with STARBUCKS — a globally recognized brand renowned for delivering innovative and delightful customer experiences, distinguished by its expertise in premium coffee. Focused on continuing to positively impact our customers’ journey, we are always seeking talented, passionate individuals committed to making a difference! Join this incredible team! From day one, Starbucks set out to be a different kind of company — one that not only celebrates coffee and its rich tradition but also fosters a sense of connection. We are known for developing and supporting partners who share this passion and are guided by service. We seek someone who embodies our Mission and Values and is committed to delivering high-quality outcomes, focusing on problem-solving and process optimization to ensure food safety. YOUR MISSION: Serve as Shift Coordinator, leading partner shifts with the customer always first, resolving issues proactively, overseeing operational activities and team management, and cultivating an enjoyable, enchanting experience for both customers and on-duty partners. RESPONSIBILITIES: * Ensure excellence in customer service; * Cash register opening and closing; * Receiving goods and properly storing products; * Responsible for managing the store shift, including planning and executing staff scheduling; * Ensure quality processes, food safety, and cleanliness comply with current legislation; * Support people development and results management; * Contribute to achieving target business results and customer satisfaction; * Collaborate with a multidisciplinary team. REQUIREMENTS: * Completed high school education; * Experience in shift and team management within the food and beverage industry; * Availability to work weekends and holidays according to rotating schedule (5x1\); * Willingness to travel; * Dynamism, proactivity, and passion for your work — here, it truly makes all the difference; * Alignment with our Mission and Values; * Ability to create delight through strong interpersonal skills; * Results-driven, focused, and agile in execution; BENEFITS \- WHAT WE LOVE: * Health Insurance (optional); * Dental Insurance (optional); * Life Insurance; * Meal Voucher; * Transportation Voucher; * Extended Maternity and Paternity Leave; * Career Development Plan; * TotalPass; * Discount on Starbucks food and beverage products; * A bag of Starbucks whole-bean coffee every three months; Minimum Education Level: High School (Secondary Education)