PARKING CONTROLLER

Description

Job Summary: Responsible for monitoring, supervising, and operating parking systems, guiding customers and supporting the team in various operational and maintenance activities. Key Highlights: 1. Monitoring and supervision of parking systems 2. Supporting the team in operations and maintenance 3. Customer service and guidance via intercom * **JOB MISSION** Responsible for monitoring, supervising, and operating Parking Systems. **Education** ------------ COMPLETED HIGH SCHOOL **MAIN RESPONSIBILITIES – What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers via intercom announcements regarding resolution of issues arising upon entering or exiting the parking facility, whenever activated; Manage key control; Screen service authorization requests; Report incidents occurring during your shift to the Supervisor; Support the Parking team in monitoring and identifying equipment malfunctions or issues anywhere within the parking area; Support opening and closing procedures for parking levels and cashier stations, identifying and anticipating potential incidents; Monitor Parking Controllers and valets, verifying area coverage; Report equipment malfunctions to Supervisors and technicians within the parking system (e.g., gates, barriers, APS, automatic payment systems such as Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc.); Verify recording, playback, and operation of all CCTV system equipment; Perform checklist on camera positioning and functionality; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages over the Parking facility’s radio frequencies; Receive authorization requests from floor stations (e.g., authorization to activate equipment, authorization to access restrooms, etc.); Organize parking areas during opening and closing, paying attention to cleanliness of parking equipment and floors; Screen customers at entrances during mall closure hours; Provide customer service and release customers during equipment or ticket malfunctions at barriers; Direct vehicle traffic when all parking spaces are occupied; Facilitate vehicle movement throughout the parking facility; Monitor vehicle stay in the parking facility after mall closing; Assist customers in the parking facility with discharged batteries, flat tires, and need for locksmiths; Maintain signage and isolation measures in the parking facility per briefing instructions / regulations; Restock/replenish cards at barriers; Organize and store all signage, isolation, emergency equipment (vehicle suspension carts, jacks, luminous batons), and PPE; Keep the parking storage area organized (cones, chains, barricades, etc.); Clean parking equipment (gates, barriers, APS, etc.). **OBSERVATIONS** --------------- Preferred Qualification: Driver’s License Categories A and B Work Location: Iguatemi Esplanada / Sorocaba Professora Izoraida Marques Peres, 401 – Parque Campolim – Sorocaba/SP