PARKING CONTROLLER

Description

Job Summary: Responsible for monitoring, supervising, and operating parking systems, guiding customers, controlling equipment, and supporting the team. Key Highlights: 1. Monitoring and supervision of parking systems 2. Customer guidance and support in the parking area 3. Supporting the team in operations and problem identification * **JOB MISSION** Responsible for monitoring, supervising, and operating Parking Systems **MAIN RESPONSIBILITIES \- What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers via intercom—whenever activated—with announcements regarding resolution of issues arising upon entry or exit from the parking area; Control keys; Screen service authorizations; Inform the Supervisor about incidents occurring during the shift; Support the Parking team in monitoring and identifying problems with equipment or in any area of the parking facility. Support opening and closing activities of parking levels and cashier booths, identifying and anticipating possible incidents; Monitor the Parking Attendants and Valets, verifying area coverage; Report equipment issues to Supervisors and technicians within the parking system, such as Gates, barriers, APS, automatic payment systems (Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc...); Check CCTV recording, playback, and operation of all equipment comprising the CCTV system; Perform checklist related to camera positioning and functionality; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages on Parking frequencies; Receive authorization requests from floor stations (e.g., equipment activation authorization, restroom access authorization, etc); Organize garages during opening and closing, observing cleanliness of parking equipment and floor surfaces; Screen customers at building entrances during shopping center closed hours; Provide customer service and release customers during equipment or ticket malfunctions at barriers; Direct vehicle traffic when all parking spaces are occupied; Facilitate vehicle circulation through garages; Monitor vehicle stay duration in the parking facility after shopping center closure; Assist customers in garages experiencing issues such as discharged batteries, flat tires, or need for locksmith services; Maintain parking signage and isolation measures per briefing instructions/standards; Replenish/stock cards at barriers; Organize and store all signage, isolation, emergency equipment (vehicle suspension carts, jacks, luminous batons), and PPE; Keep the parking storage area organized (cones, chains, barricades, etc); Clean parking equipment (Gates, barriers, APS, etc). **OBSERVATIONS** ---------------