Responsibilities: * Assist customers via phone and chat, including protocol creation and information logging; * Perform remote connectivity diagnostics and verify equipment status using the provider's internal platforms; * Reset, reconfigure, or update equipment as needed; monitor incidents until resolution is achieved, maintaining organized records; * Create, prioritize, and assign service orders to external technicians; * Provide remote support during installations, maintenance, and equipment replacements; * Communicate simple financial updates and other requests related to customer data updates; * Log all interactions in internal systems (CRM, ERP). Requirements: * Completed high school education; * Prior experience in customer support within the telecom sector is preferred; * Basic knowledge and understanding of technology; * Availability for a 12x36 rotating shift schedule; * Willingness to work on-site in the Aracapé neighborhood. Compensation: Starting at R$1.621,00 per month Benefits: * Food basket * Meal allowance * Transportation allowance Selection question(s): * Are you available to work in the Aracapé neighborhood? * Are you available for a 12x36 rotating shift schedule? Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
