Customer Service Representative

Description

Customer Service Representative – Mauá, SP **Department:** Logistics and Transportation **Work Location:** On-site – Jardim Sônia Maria neighborhood, Mauá \- SP (Near Rua da União) **Employment Type:** CLT (Permanent) **Working Hours:** Monday to Friday, from 08:00 to 18:00 Job Description A company in the transportation and logistics solutions sector is seeking a **Customer Service Representative** to join its customer support team. We are looking for a dynamic professional with excellent communication skills and ease in interacting with the public. Most daily interactions will occur via **WhatsApp**, serving both customers (shippers) and final recipients of goods. Responsibilities and Duties * Provide prompt and accurate assistance to customers and recipients, primarily through **WhatsApp** and other digital channels. * Deliver precise information regarding shipment locations and tracking, pickup statuses, and delivery deadlines. * Act as a liaison between customers, recipients, and field drivers to expedite resolution of transportation-related issues. * Handle deadline disputes and complaints with empathy, solution-oriented focus, and emotional intelligence. * Update internal systems with records of interactions and incidents. Requirements * Completed high school education. * Excellent written and verbal communication (spelling, clarity, and courtesy). * Typing speed and ability to manage multiple simultaneous conversations on WhatsApp Business. * Organizational skills to handle administrative routines and tracking processes. * Prior experience in customer service, client support, or logistics is considered a plus. * *Management Preference:* Female candidates preferred. Compensation and Benefits * **Salary:** R$ 1\.802,00 * Meal Allowance: R$ 32.00 per day * Basic Food Basket: R$ 90.00 per month Payment: R$1\.802,00 per month Work Location: On-site