Description
**CUSTOMER SERVICE AGENT**
Responsible for providing remote telephone support to customers via phone calls or digital customer service platforms, aiming to assist in resolving issues and addressing delinquency.
**RESPONSIBILITIES:**
* Contact customers via phone calls or digital customer service platforms;
* Conduct collections from individuals and legal entities;
* Lead negotiations regarding payment methods, understand customer needs, overcome objections, and finalize agreements to resolve delinquency.
* Clarify product-related information, prioritizing the maintenance of customer relationships;
* Record all customer interactions in CRM systems;
* Use digital channel platforms.
**SALARY AND BENEFITS:**
* Employment Type: CLT
* Work Mode: On-site
* Working Hours: Monday to Saturday, 08:00 to 14:00
* Workplace: Downtown Belo Horizonte
* Salary: Fixed
* Performance Bonus
* Meal or Food Allowance – iFood!
* Birthday Day Off
* Life and Accident Insurance
* Todos Card (available after 3 months)
* Refuturiza Platform (access to various online courses)
Salary: R$1\.500,00 \- R$1\.621,00 per month
Workplace: On-site