CUSTOMER SERVICE ASSISTANT

Description

With the purpose of bringing emotion to people's lives, La Moda seeks professionals who set bold goals and dream big, who are obsessed with details in pursuit of perfection, who admire the intelligence of those who always want to learn, who engage others to create cohesion, and who every day do the ordinary in a different way—surprising others—because they have the courage to go beyond. All our job openings are also open to people with disabilities. **Responsibilities and Duties** * Provide customer service to physical store and e-commerce customers via WhatsApp and email; * Receive, register, and handle potential complaints; * Receive and address customer requests and needs; * Inform store and e-commerce leadership about customer feedback (complaints, suggestions, compliments); * Prioritize customer satisfaction through personalized service. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite; * Intermediate knowledge of Excel; * Excellent communication and argumentation skills; * Text comprehension ability. **Additional Information** **Benefits:** **Health and Well-being** * Health insurance plan * Dental insurance plan * Wellhub (Gympass) * Meal allowance **Daily Life and Quality of Life** * Childcare assistance * Vale Criando Laços (R$500.00 card granted upon child's birth) * Funeral assistance * Life insurance * 50% discount on brands **Development and Recognition:** * Corporate University * Performance-based bonus **Differentiators:** * Good Card Plus card (purchases at various affiliated stores with payroll deduction discount) * Partnerships with educational institutions, gyms, healthcare providers, beauty services, and food establishments * Payroll-deducted loan **Programs:** * Performance evaluation * Study grant * Refer a friend * Climate and engagement survey * Internal recruitment * Celebrar Program * Criando Laços Program * Diversos Program **OUR STORY** La Moda Group is a dynamic organization that creates brands born with strong market appeal and sales success. For 40 years, we have transformed fashion into experience, behavior, and emotion. Founded in Santa Catarina, the company evolved from a family business into an ecosystem of proprietary brands—including Lança Perfume, easy, My Favorite, and BO—with a national presence across 20 owned stores and distribution in over 3,000 multi-brand retailers. We produce more than 4 million garments annually and export our collections to 18 countries worldwide. We are La Moda. We are the Future! **OUR LA MODA WAY** We were born to bring emotion to people's lives. Here, we believe results stem from a team deeply connected to this purpose, within an environment that challenges, develops, and values its people. We are composed of professionals who learn and teach every day, dream big, collaborate, question the obvious, and are obsessed with our customers. We value diverse backgrounds, profiles, and career paths. We foster an environment where each person can grow, take on new challenges, and build their career with autonomy and ownership. **WHY JOIN US** Today, we are over one thousand professionals sharing the same goal: building relevant brands and a business in constant evolution. We invest in people’s development, strengthen our leadership, and believe in an increasingly diverse, accessible, and future-oriented environment. If you seek a place to grow, learn, and be part of something greater, La Moda may be the next step in your journey. \#VemSerLaModa