Implementation and Support Analyst

Description

IMPLEMENTATION AND SUPPORT ANALYST We are looking for an analyst with experience in PDV implementation and commercial automation to work on rollout projects in retail networks and, on a day-to-day basis, to support the systems we sustain. What will you do? Execute PDV rollouts in stores according to the implementation schedule: installation and configuration of front-end cash register stations, back-end store systems, and peripherals (printers, scales, pinpads, readers); Perform loading and verification of registrations (products, prices, taxation) and end-to-end sales tests before each go\-live; Be present on-site during the first days of operation post\-rollout, supporting operators and store leadership; Record pending issues, follow implementation checklists, and report status to the project coordinator; Outside of implementation cycles, work remotely on technical support for the retail operations we sustain: handling tickets, diagnosing and resolving issues in front-end and back-end systems; Document procedures and contribute to the team's knowledge base; Collaborate with development and maintenance teams to ensure that support and operation requirements are met. What do you need to have/know? Previous experience in PDV implementation / commercial automation in retail (regardless of the system, training on the project platform will be provided); **Knowledge of retail fiscal flow:** NFC\-e, TEF, payment methods, and front-end peripherals; Basic knowledge of store networks and infrastructure (IP addressing, cabling, network printers); Availability to travel during implementation cycles (approximate regime of two weeks on-site and one week at home during projects, with travel, accommodation, and meals covered by the company); Problem-solving skills under pressure and good communication with store teams; Category B driver's license. What will we consider as differentiators? Experience in supermarkets, wholesalers, or cash-and-carry stores; Experience in multi\-store rollout projects; Knowledge of PDV systems and/or retail management systems; Knowledge of SQL and databases; Knowledge of Linux; Higher education degree (completed or in progress) in IT or related fields. What do we offer? PJ model 100% remote work when not on-site implementing Travel costs (transportation, accommodation, and meals) fully covered Wellhub agreement (wellness platform); Alura or Rocketseat subscription (for your continuous development); About CD2 CD2 is a software factory specialized in retail. In addition, we also have a Linux distribution present in more than 30,000 PDVs in the country. We sustain legacy systems and develop systems for large supermarket, wholesale, and cash-and-carry clients, as well as projects (integrations, satellite systems, webapps, etc.) in various languages. We are a 100% remote team, connected daily from all regions of Brazil via Discord, our collaboration tool. We believe that PEOPLE MAKE EVERYTHING! And we hope to get to know you better! Did you identify with this? Then we want to meet you!