Customer Service Assistant

Description

Job Summary: We are seeking a communicative and organized Customer Service and Operations Assistant for dynamic routines, public interaction, and problem solving, supporting user experience and administrative tasks. Key Highlights: 1. Dynamic routine and constant interaction with the public 2. Problem solving and practical daily activities 3. Supporting and ensuring a positive user experience and onboarding We are looking for a communicative, organized individual who enjoys working directly with people as a **Customer Service and Operations Assistant**. This position is ideal for someone who enjoys a dynamic routine, constant interaction with the public, problem solving, and practical daily activities. **Responsibilities** * Provide customer service and route user requests, maintaining tracking by request type, status, and responsible party. * Support the reception and onboarding process for new users, ensuring preparation of spaces, organization of welcome kits, inspections, and alignment of information with internal departments. * Assist in organizing internal events. * Support administrative and financial tasks: purchasing supplies, inventory control, invoicing, document scanning, and issuing receipts and certificates. * Access and update internal systems daily to monitor scheduled activities and outstanding tasks. * Monitor communication channels for customer service and routing of requests. * Verify activities affecting space preservation and provide guidance on proper usage. * Provide information and guidance regarding internal rules and procedures. * Support and ensure a positive user experience and onboarding. **Desired Profile** * Strong communication skills and empathy * Organizational skills and attention to detail * Proactivity and willingness to solve problems * Ability to multitask and thrive in dynamic routines Employment Type: Full-time, CLT permanent contract Compensation: R$2.300,00 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Meal allowance * Transportation allowance